Job description
We’re seeking a hard-working Sales Specialist to help introduce potential customers to all that Sinch SimpleTexting has to offer. This is an entry-level position, but prior experience working with customers is a must. The ideal candidate is comfortable handling a high volume of conversations (primarily via chat), switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you’d be the first point of contact for people new to Sinch SimpleTexting.
This Role Is For You If:
- You love to talk, actively listen, and get people excited about a new service
- Multiple chats and calls happening at once doesn’t make you sweat
- You thrive in fast-paced environments
- You’re as comfortable hopping on the phone as you are writing super clear emails
- You don’t just stop after answering the initial question asked, but go above and beyond in discovering how best to help a customer
- You have no shame geeking out about business and technology
Responsibilities
Respond to email tickets, online chats, or phone calls to help potential Sinch SimpleTexting customers get signed up and started with the platform
Explore the needs of potential customers and help them take the first step toward succeeding with Sinch SimpleTexting
Qualify customers and get them connected with an account executive where appropriate
Answer customer questions about how Sinch SimpleTexting can work for their business
Become a Sinch SimpleTexting power user; provide accurate, valid and complete information by using the right methods/tools
Build sustainable relationships of trust through open and interactive communication
Work with customer service manager to ensure proper customer service is being delivered
Helping to write excellent help documentation – both for internal use and for our customers
Go the extra mile to engage customers
English is your primary language. Secondary languages are a plus.
At least 1 year of experience working with customers, preferably in a sales role
Demonstrable critical thinking, communication, and creative problem-solving skills
Experience qualifying and evaluating customer needs
Ability to learn new software platforms quickly
Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
Highly organized. You can manage and prioritize several different projects.
Familiarity with chat and CRM platforms
Shift 11am - 8pm EST
Preferred
Bachelor’s degree, preferably in a related field of study
2+ years in customer-facing role, preferably in a sales role
Experience working in the SaaS industry
STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
The annual starting salary for this position ranges from $45,000 - $50,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company’s plan. Commissions for this position are estimated to be $15,000 and are based on performance. This role will be accepting applications until August 15th, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
