Job description
The Sales Training Specialist will serve as a leader, mentor, and educator for all salespeople, including new hire cohorts and existing sales professionals in need of additional training or support. New hires will undergo an intensive week of in-person training at one of our community offices, followed by ongoing virtual training sessions. The Sales Trainer will also work closely with any salespeople who require further development, offering coaching and support to enhance their skills and improve performance. This role will be a continuous resource for the sales team, ensuring all members receive the training and guidance necessary to succeed. This role will work closely with Sales and Revenue leadership and will have a dotted line to the Director of Sales to ensure seamless support and training.
Responsibilities
- Training Development & Delivery For New Hires (~40% of time)
- Develop foundational sales trainings alongside other Subject Matter Experts and the Learning & Development Specialist for new hire training paths.
- Deliver foundational training sessions to new hires on sales topics, ensuring a smooth onboarding experience and preparing them for success in their roles.
- Lead an intensive, structured in-person training week for new hire cohorts, followed by ongoing virtual training and mentorship.
- Answer questions and provide follow-up support to new employees as they complete their training (first 90 days), ensuring they understand key concepts and processes.
- Assess training effectiveness through performance metrics and make adjustments as needed.
- Training Development & Delivery For New Concepts (~20% of time)
- Work closely with Subject Matter Experts and the Learning & Development
- Specialist to design, develop and deliver engaging training programs on new topics relevant to the company and its teams.
- · Co-facilitate training sessions with Subject Matter Experts, ensuring that content is delivered clearly, effectively and engagingly to employees across the company.
- Stay current with best practices and industry trends, continuously refining training materials and delivery methods to meet the evolving organizational needs.
- Targeted One on One Training (~20% of time)
- Work with Field Leadership and other key stakeholders to determine knowledge and skills gaps in salespersons.
- Provide targeted one-on-one training for Salespersons to close knowledge and skills gaps.
- Travel to specific communities to provide on-the-ground sales support when necessary.
- Conduct quality checks by reviewing sales calls, emails and customer interactions to ensure best practices and continuous skill development.
Qualifications
- Ability to travel: This role requires travel to training facilities at least one (1) full week each month which may take place out of state. Additional travel may be required based on organizational needs.
- Education: Requires a bachelor’s degree.
- Experience: Minimum of 2-4 years of related experience in learning and development activities and/or property management consistent with job duties and responsibilities
- Physical Demands: Can spend long hours sitting while using computer equipment or standing to deliver/facilitate training.
- Skills:
- Training facilitation / mentorship
- Training development
- Training needs analysis
- Training program development
- Performance metrics
- Software and program evaluation
- Training and eLearning software
- Excellent written and verbal communication skills
- Self-motivated, organized, and a problem solver with ability to work independently
- High learning agility
- Works well with all levels in organization and strong team player
- Additional Requirements: Able to pass a criminal background check.
