Job description
About Kinetic
The Kinetic team is on a mission to create a safer workplace and better life for the frontline workforce around the world. We are re-defining workers comp by focusing on three main pillars: injury prediction, prevention, and management. Kinetic develops technology-driven solutions in each of these areas to create best-in-class outcomes for our policyholders.
Kinetic’s first product is a smart wearable device that monitors kinematic motion of an employee, and helps provide coaching on high-risk ergonomic motions such as bending, twisting, and jumping. It has proven to be incredibly effective at reducing frequency and severity of strain and sprain injuries by over 55%.
Since then, we have expanded into developing tools such as a rapid-return-to-work process, computer vision for safety in the workplace, and generative AI for claims management. This is an exciting opportunity to work at a company fusing technology with industry leading services to create happier, healthier employees.
The Role
We are seeking an amazing Salesforce Administrator, Business Analyst, and Product Manager to join our team and play a critical role in optimizing, enhancing, and expanding our Salesforce platform and development processes.
Salesforce powers the core operations of our Insurance business — from Distribution and Clearance to Underwriting and Account Servicing — and it’s the foundation for building our AI- and automation-first insurance company. In this dynamic hybrid role, you will act as the strategic bridge between our business stakeholders and Salesforce development team, ensuring the platform evolves in lockstep with our fast-paced growth.
You’ll gather and translate business needs, analyze workflows, manage the Salesforce roadmap, and deliver scalable, intuitive, and high-impact solutions. Your focus will span process efficiency, automation, platform governance, business reporting, and delivering a Salesforce experience that drives value across the entire organization.
Key Responsibilities:
Salesforce Product Management
- Own the Salesforce roadmap, aligning platform capabilities with business priorities
- Collaborate with Product & Engineering to align roadmaps, development timelines, and interfaces between our Salesforce environment and our technology products and systems
- Own and manage the product backlog, task planning, and release cycles
- Prioritize features and enhancements based on impact, user feedback, and technical feasibility
- Coordinate user acceptance testing (UAT), deployment, and post-launch support
- Work with the developers to enhance our deployment processes
- Track product KPIs, usage metrics, and business outcomes to inform continuous improvement
- Report on the ROI and performance of Salesforce initiatives to leadership
Business Analysis
- Partner with stakeholders across Distribution, Underwriting, Operations, and more to gather and refine business requirements
- Map current processes, identify inefficiencies, and define how Salesforce can streamline and improve operations
- Write user stories, process flows, and functional requirements in collaboration with the dev team
- Work with the developers to develop, test, & deploy impactful solutions into Salesforce
- Develop documentation and training materials for end users.
- Aggressively drive projects to completion by holding teams accountable
Salesforce Administration
- Manage day-to-day configuration tasks, including custom fields, flows, reports, dashboards, profiles, and permissions
- Maintain system integrity and data quality through deduplication, validations, and automation
- Proactively identify areas where platform enhancements can drive productivity and insights
- Stay ahead of Salesforce releases and identify features that can benefit our organization
Collaboration
- Your role sits at the heart of our company so crossfunctional collaboration is key
- Work closely with Salesforce developers to design and test technical solutions.
- Liaise between business users and technical teams to ensure alignment and successful delivery.
- Collaborate with engineering to drive product innovation centered around SFDC data
- Communicate with executives on the status of critical projects
Qualifications:
- 7+ years of experience as a Salesforce Administrator
- 5+ years as a Business Analyst or Product Manager
- Salesforce Administrator Certification required (Advanced Admin or BA certifications a plus)
- Strong understanding of Salesforce Sales Cloud, Service Cloud, Managed Packages, Flows and Lightning Experience
- Excellent communication and stakeholder management skills — you can speak business and tech
- Passion for automation, process improvement, and data-driven decision-making
- Proven ability to work with cross-functional teams in a collaborative, fast paced, and impact driven environment
- Familiarity with Agile methodologies and project management tools (e.g., Asana)
Nice to Have:
- Experience with third-party integrations or tools (e.g., HubSpot, Novidea, Docusign, Workado etc.).
- Understanding of Apex, SOQL, or Visualforce (you won’t be coding, but knowing the basics helps).
- Previous experience in insurance, ideally workers compensation
- Experience in a high growth startup company & big enterprise experience
- Experience or familiarity with AI
- Experience managing SFDC developers
Why Join Us?
- Lead our most impactful Salesforce projects that will drive very real business impact
- Join a collaborative, tech-forward team where you get to captain the ship you own
- Flexible work environment and opportunities for professional growth
- You want to make an impact on worker’s lives
What we offer:
- This is a remote opportunity
- Competitive base salary + bonus and equity.
- Fully distributed, remote team across all continental US time zones
- Choose your OS - employees can choose any computer they prefer
- Medical, dental, and vision insurance
- 20 vacation days per year
- 9 federal holidays off
- Parental Leave
- Pre-tax 401k contribution
- HSA with compatible health plans
- 20% off Kindbody services including fertility and family-building
- FREE: Health Advocate
- FREE: Telehealth Membership
- FREE: OneMedical Account
