Summary
The job description is for a seasonal Tax Support Specialist position at Intuit, where the employee will help customers complete their taxes using TurboTax and provide expert guidance on tax and technical terms. The candidate should have a business background, excellent communication skills, and some experience preparing federal and state returns for individuals.
Requirements
- Background in business, finance, accounting, or tax
- Strong customer service skills with ability to empathize and instill confidence
- Strong research skills and the ability to quickly use online resources to find answers
- Critical thinking, and problem solving
- Persistence and determination
- Willingness to utilize audio/visual tools to communicate with customers
- Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well
Responsibilities
- Help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations
- Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries
Preferred Qualifications
- Some experience preparing federal and state returns for individuals (1040)
- Experience providing support in a call center environment
Benefits
- Imagine a career where your creative inspiration can fuel BIG innovation
- Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune's '100 Best Companies To Work For' and Fortune World's 'Most Admired Software Companies' lists
- Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market – from QuickBooks® and TurboTax®, to GoPayment, Mint.com, big data, cloud (SaaS, PaaS) and mobile apps
- Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry
