Job description
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
Our Senior Application Architect will be an integral part of our Marketing Services team at WillowTree. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S.
The Opportunity
We are looking for an experienced Senior Application Architect to lead the design, development, and implementation of complex digital experiences, with a strong emphasis on sophisticated eCommerce and web solutions. You will be instrumental in defining technical architecture strategies, driving platform evaluations and selections, and guiding cross-functional teams to build secure, scalable, and high-performing customer-centric solutions across various leading platforms, including Adobe Commerce, Salesforce Commerce Cloud, BigCommerce, Shopify, and broader web technologies.
The ideal candidate will possess a deep understanding of both commerce-specific architectures and general web solution principles, demonstrating a passion for innovation and a proven ability to deliver integrated, cutting-edge solutions that propel business growth and elevate digital interactions across the entire customer journey.
Responsibilities
- Strategic Architectural Leadership: Define and document comprehensive technical architectures and solutions for diverse digital initiatives, encompassing both commerce and broader web applications, aligning with business objectives and long-term strategic roadmaps
- Platform Evaluation and Selection: Lead rigorous evaluations of various technology platforms, including leading eCommerce platforms (Adobe Commerce, Salesforce Commerce Cloud, BigCommerce, Shopify) and other web solution frameworks, recommending best-fit solutions based on business requirements, scalability, extensibility, and total cost of ownership
- End-to-End Solution Design: Design and oversee the implementation of integrated solutions, ensuring seamless data flow and functionality across diverse systems (e.g., ERPs, CRMs, PIMs, OMS, payment gateways, marketing automation, content management systems)
- Technical Guidance and Mentorship: Provide expert technical leadership and mentorship to cross-functional teams (strategy, UX, development, QA, DevOps) throughout the entire solution lifecycle, promoting architectural best practices, code quality, performance optimization, and platform capabilities
- Subject Matter Expertise and Innovation: Act as a leading authority on various commerce and web technologies, continuously researching and evaluating emerging trends to bring innovative ideas and best practices to the team and clients
- Performance, Security and Scalability: Champion the design and implementation of solutions that prioritize performance, robust security, high availability, and long-term scalability
- Stakeholder Communication: Effectively communicate complex architectural concepts and tradeoffs to both technical and non-technical stakeholders, fostering understanding and buy-in
Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related technical field
- 8-10 years of experience in solution architecture, with a strong focus on both eCommerce and broader web solutions
- Proven hands-on experience designing and delivering solutions with at least two of the following commerce platforms: Adobe Commerce (Magento 2), Salesforce Commerce Cloud (B2C or B2B), BigCommerce, Shopify/Shopify Plus
- Deep expertise in general web architecture principles, including:
- RESTful and GraphQL APIs, webhooks, and microservices architecture.
- Headless commerce implementations and modern frontend frameworks (e.g., React, Next.js, Vue.js).
- Experience with various architectural patterns (e.g., event-driven, serverless).
- Strong understanding of performance optimization techniques, security best practices, and SEO considerations for web applications.
- Experience with composable commerce and MACH principles (Microservices, API-first, Cloud-native, Headless).
- Proficiency with CI/CD pipelines, containerization (Docker, Kubernetes), and cloud infrastructure (e.g., AWS, Azure, GCP).
- Relevant certifications in one or more leading platforms (e.g., Adobe Certified Expert, Salesforce B2C Solution Architect, AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect).
- Exceptional communication, presentation, and client-facing skills, with the ability to articulate complex technical concepts clearly and persuasively.
- Demonstrated ability to mentor developers, lead cross-functional delivery teams, and foster a collaborative environment.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
