WillowTree

TELUS Digital, formerly WillowTree, partners with brands to create customer experiences across the customer journey. We design and build mobile applications and websites, run personalized and automated marketing campaigns, and integrate solutions with Generative AI and machine learning. Our clients include T-Mobile, Marriott, Allianz, Dexcom, PepsiCo, FOX Sports, Synchrony Financial, Domino’s, and Manulife. We serve over 600 clients, from Fortune 500 companies to emerging brands.

Our services cover the entire customer journey, helping clients acquire, engage, and retain customers. These include:

• CX Management
• AI Transformation
• Digital Solutions (design and full-stack engineering for apps, websites, and campaigns)
• Trust & Safety (fraud prevention, content moderation, ID verification)

Our specialties include Mobile Strategy, Mobile Design, Cloud | API Integration, Emerging Platforms, Custom App Development, Web Development, Growth, Voice Technology, Software Engineering, Mobile Applications, Agile Software Development, Product Design, Design, iOS Development, Android Development, React Native, Data Science, Data Engineering, Adobe Experience Cloud, and Generative AI. We also have experience with specific technologies like Genesys and Adobe Experience Manager (AEM).

We also have a Google Cloud Platform consulting and services business, TELUS Digital Badal, which focuses on cloud modernization, security, data analytics, machine learning, and data governance.

We’ve expanded our capabilities through acquisitions:

• Gerent (Salesforce consultancy, 2025)
• WillowTree (digital product provider, 2023)
• Playment (AI Data Solutions, 2021)
• Lionbridge AI (data annotation, 2020)
• Competence Call Center (digital CX and content moderation, 2020)

We went public in 2021. We have delivered $78 million in benefits from generative AI solutions since 2022.

Our work is guided by “Humanity-in-the-Loop” principles for purposeful innovation as we craft experiences. Our “we give where we live” philosophy is central to our caring culture.

We are purpose-driven, practical, and outcomes-obsessed, and committed to putting employees and customers first.

We have between 1,001 and 5,000 employees. Our culture is a competitive advantage, driving our innovative approach to delivering end-to-end customer experience solutions. We emphasize spirited teamwork, agile thinking, and a customer-first approach. We support a growth-minded, diverse, and inclusive workplace and value continuous improvement. We operate with lean, global teams and offer hybrid in-office flexibility across several U.S. locations, with opportunities for international exposure. Our operational team leaders are Six Sigma trained.

We offer healthcare benefits such as Medical, Vision, and Dental, with an option for 100% coverage of individual employee medical premiums. Other benefits include:

• Life & Disability Insurance
• 401K matching or Retirement Savings Matching
• Flexible Paid Time Off (PTO)
• Paid company holidays
• Parental Leave
• Employee Assistance Program (EAP)
• Employee Share Purchase Plan
• Sales Incentive Plan or Annual Performance Bonus (for specific roles)
• Monthly vouchers for meals, cultural activities, education, health, and transportation
• Child care assistance

Interns receive a paid internship, one-on-one mentoring, in-office snacks, and social outings.