Job description
Who We Are:
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual’s freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You’ll Be Doing:
- Responsible for handling user complaints related to risk control, including account theft, fraud, etc., and efficiently resolving security issues for users and the platform through phone, email, and other communication channels.
- Coordinate with internal departments such as the technical team and customer service team to resolve complex account issues, ensuring comprehensive and accurate problem resolution.
- Review unfreeze or unbinding requests from various business lines, ensuring each request is legal and reasonable, and operate through a unified permission management system to prevent unauthorized actions.
- Ensure the accuracy of account restriction removal operations, avoid risks caused by incorrect unfreezing, and reduce operational errors through strict operational procedures.
- Always prioritize the security of users and the platform, possess risk awareness and customer service consciousness, and continuously optimize operational processes to improve efficiency and user satisfaction.
What We Look For In You:
- Bachelor’s degree or above, with preference given to those with relevant experience in the financial or internet industry.
- Excellent communication and problem-solving skills, capable of effectively handling various user complaints and complex issues.
- Strong analytical and coordination skills, able to resolve complex problems through multi-faceted collaboration.
- At least 2 years of experience in customer complaint handling, risk management, or related fields, preferably in the financial services or technology industry.
- Team player with the ability to collaborate effectively with various departments to solve problems collectively.
- Detail-oriented, responsible, and capable of handling work pressure.
- Proficient in English writing, reading, and communication.
Why Join Us?
Competitive remuneration package (Base salary + KPI allowance + Shift allowance)
Weekly work meal allowance
Transport allowance
Training & wellness benefits per annum
Health & dental coverage
Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
Employee engagement, recognition and appreciation program.
Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
Hybrid work environment available as part of our flexible working approach.
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