Summary
The job is for a Backend Engineer in the Growth team at Gorgias, an ecommerce CX platform. The role involves designing event-driven solutions, developing flows to support user journeys, preventing fraud, collaborating with other teams, and has 5+ years of back-end experience.
Requirements
- 5+ years experience in back-end
- 2+ years experience in frontend before or in parallel with the back-end experience
- Significant experience with event-driven systems and eventual consistency patterns
- Experience with high-traffic applications and continuous development/deployment
Responsibilities
- Design, implement, and scale event-driven solutions for the company's main models allowing usage-based pricing, reactive event notifications, and triggers
- Develop robust and scalable flows to support user and customer journeys on the platform (e.g: Shopper buying timelines, merchant should be billed exactly once for the right amount)
- Put in place monitors, metrics, and end-to-end tests to guarantee API and flow SLOs are up to Gorgias’ standards
- Improve and enhance the customer journey from landing on the signup page, until renewing their contract every year, taking into account Gorgias’ customers specificities, their business, and their needs as they grow and navigate across our prices
- Always anticipate, detect, and block fraud at all levels, whether it is by blocking account creation, plan selection, or access to specific features. This team acts as a watchdog against always-evolving patterns and new fraud techniques
Benefits
- 5-week vacation plus 2 weeks RTT
- Paid sick leave
- 6 weeks full remote/year
- Paid parental leave (16 weeks)
- 50% of public transportation reimbursed
- MacBook Pro
- Personal credit card to buy lunches (we use Swile )
- We provide private health insurance (we use Alan )
- Get up to €700 to set up your workstation at home (working from home should feel breezy)
- Get up to €2000 of learning material and wellness support per year!
- Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
