About Gorgias
We provide a Conversational AI platform and helpdesk for ecommerce brands. Our platform aims to drive sales and resolve support inquiries.
Our platform serves over 16,400 merchants, from independent shops to global brands like Steve Madden, Glossier, and BruMate. We offer a Support Suite to consolidate all support channels and automate up to 60% of customer inquiries. Our Marketing Suite helps with proactive customer engagement and increasing conversions. Key features include an AI Agent for personalized conversations and recommendations, integration with Shopify stores for order management and promotional campaigns, and connections to over 100 ecommerce tools.
We also develop internal AI tools, like Cortex, to improve decision-making and operational efficiency. Founded in Paris in 2015, we’ve secured $100M in total funding and are a certified B Corporation.
Mission & Values
Our mission is to help ecommerce brands grow through AI-powered customer experience. We aim to consolidate customer conversations and use data to automate basic support, allowing teams to focus on generating revenue and building customer loyalty. We believe commerce connects people and fosters progress.
We operate under five core values:
- Always Put Our Customers First
- Strive for Excellence
- Win as a Team
- Maximize Your Impact
- Be Honest, Direct, and Kind
Team & Culture
We have a global team of over 400 members across San Francisco, Paris, Toronto, New York City, and Belgrade. We foster a collaborative and fast-paced environment that encourages ownership, expertise, continuous learning, curiosity, experimentation, and quick delivery.
Our culture emphasizes supporting individual growth and tackling challenges that help our brands and customers. We encourage employees to prioritize meaningful work and create real impact, focusing on growth within the dynamic ecommerce space.
Benefits & Perks
We offer a range of employee benefits, which may vary by region.
Benefits include 5 weeks of vacation, paid sick leave, and 6 weeks of remote work reimbursement per year. We provide 16 weeks of parental leave. Employees receive a MacBook Pro, a personal credit card or monthly allowance for lunches, and private health insurance. We also provide support for home workstation setup, up to €700 or CAD 900. We offer an annual budget for learning materials and wellness support, up to €2000 or CAD 2600. We host quarterly online company-wide summits and annual offsite team or company retreats.
Other benefits include:
- Access to an AI Academy
- A dedicated Learning & Development stipend
- Quarterly performance reviews
- Clear career tracks with transparent compensation
- Competitive base salaries
- A stock option plan for every role
- A pension matching program
Frequently Asked Questions
Gorgias provides a Conversational AI platform and helpdesk specifically for ecommerce brands. This includes an AI Agent for sales and support, the Gorgias Support Suite for automating customer inquiries across channels, and the Gorgias Marketing Suite for proactive shopper engagement and chat campaigns. The platform also offers tools for order management, customer support automation, shared inboxes, help centers, knowledge bases, and omnichannel support via email, SMS, and social media, integrated with platforms like Shopify.
Gorgias’ core mission is to empower ecommerce brands to grow by enhancing their customer experience through AI-powered solutions. The company aims to consolidate customer conversations, utilize customer data to automate initial support inquiries, and free up human agents to focus on driving revenue and building customer loyalty.
Gorgias is guided by five core values: Always Put Our Customers First, Strive for Excellence, Win as a Team, Maximize Your Impact, and Be Honest, Direct, and Kind. These values emphasize customer success, high-quality execution, collaborative effort, efficient resource allocation, and transparent, respectful communication.
Gorgias provides benefits such as 5 weeks of vacation, paid sick leave, 6 weeks of remote work reimbursement annually, and 16 weeks of paid parental leave. Employees receive a MacBook Pro, a lunch stipend or credit card, and private health insurance. The company also offers financial support for home workstation setup, an annual budget for learning and wellness, quarterly company summits, and annual team or company retreats. Additionally, benefits include access to an AI Academy, dedicated learning and development stipends, performance reviews, clear career paths, competitive salaries, a stock option plan, and a pension matching program.
Gorgias fosters a fast-paced, collaborative, and global work environment. The culture encourages ownership, expertise, continuous learning, curiosity, and experimentation. Employees are part of a team that supports individual growth, focuses on impactful work, and navigates the dynamic ecommerce space with a drive for innovation and efficient delivery.
Gorgias was founded in 2015.
Gorgias is active in the Ecommerce, Customer Support, Online Store, Customer Experience, Help Desk, Live Chat, Order Management, Customer Support Automation, Ecommerce Automation, Shared Inbox, Help Center, Knowledge Base, Email, Sms, Customer Service, Saas, Social Media, Customer Support, Omnichannel Support, Shopify Store, and Cloud markets.
Gorgias has 201-500 employees.
Gorgias hires in 🇨🇦 Canada, 🇫🇷 France, 🇵🇹 Portugal, and 🇷🇸 Serbia.
Yes! Gorgias is actively hiring with 2 open remote jobs available now.
Yes, Gorgias is a remote-first company.
Gorgias's website is www.gorgias.com .
You can find Gorgias on X (Twitter) and LinkedIn .
2 remote jobs at Gorgias
Explore latest remote opportunities and join a team that values work flexibility.
Remote companies like Gorgias
Find your next opportunity with companies that specialize in Ecommerce, Customer Support, Online Store, and Customer Experience. Explore remote-first companies like Gorgias that prioritize flexible work and home-office freedom.
Help Scout
Provides customer communication software for businesses.
Intercom
Provides an AI customer service platform, combining an AI agent with a helpdesk for businesses.
Support Services Group
Outsourced engagement center services, including CX, technical support, and back-office support for global businesses.
HubSpot
A customer platform with marketing, sales, service, and CRM software for businesses.
Convoso
Cloud-based contact center software and AI-powered dialer solutions for sales and lead generation.
Wati
A conversational growth platform and WhatsApp API solution for businesses to manage customer relationships.
Project: Career Search
Rev. 2026.3
[ Remote Jobs ]
Direct Access
We source jobs directly from 21,000+ company career pages. No intermediaries.
Discover Hidden Jobs
Unique jobs you won't find on other job boards.
Advanced Filters
Filter by category, benefits, seniority, and more.
Priority Job Alerts
Get timely alerts for new job openings every day.
Manage Your Job Hunt
Save jobs you like and keep a simple list of your applications.