Job description
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team:
The Workplace BU is focused on employee interaction with workplace resources, space planning, facilities management as well as health & safety in the workplace.
The team behind ServiceNow Workplace Delivery is a dynamic group of innovators, problem-solvers, and collaborators dedicated to revolutionizing the workplace experience. Comprising passionate developers, designers, product managers, and strategists, this team thrives on pushing the boundaries of technology to deliver intuitive, cutting-edge solutions that redefine how organizations manage their workspaces. With a shared vision of empowering businesses leveraging AI to optimize efficiency and enhance employee satisfaction, the team fosters a culture of creativity, and continuous learning. Joining this team means being at the forefront of workplace transformation, working alongside talented individuals who are as excited about shaping the future as you are. If you’re eager to make an impact, this is the place to turn your ideas into reality.
What you get to do in this role:
- Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
- Product & Release Planning
- Communicate product priorities and build consensus
- Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
- Work with multiple teams to guide projects through development and bring high-quality products to life
- Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
- Communicate complex problems into easily understood requirements and provide solutions
- Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences
- Customer & Industry Engagement
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 5+ years of software product management experience
- Proven experience as a product manager, successfully delivering software products from concept to launch.
- Strong skills in defining product requirements, creating roadmaps, and prioritizing features based on customer and business needs.
- Demonstrated ability to work cross-functionally with engineering, design, and business teams in an Agile development environment.
- Excellent analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
- Exceptional communication and collaboration abilities, with experience presenting ideas and strategies to stakeholders.
- A passion for solving complex problems and delivering intuitive, impactful solutions.
- Experience with workplace domain areas, such as facility management, real estate, or workplace strategy.
- Familiarity with workplace-related software, including space planning, resource booking, or hybrid work solutions.
- Knowledge of ServiceNow’s platform and its capabilities, especially Workplace Service Delivery.
- Expertise in user research methodologies and translating customer insights into product features.
- Background in emerging technologies relevant to workplace transformation, such as IoT, AI, or workplace analytics.
- Prior experience working with global, enterprise-level customers and understanding their unique challenges and needs.
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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