Job description
Remote - North America
Who Are We?
Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service.
Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Welcome Diverse Perspectives, and Empathy Over Ego.
What You’ll Do:
- Contribute to product strategy and roadmap development for key platform capabilities, working closely with engineering and design teams to deliver customer-centric solutions.
- Lead cross-functional product development from ideation through launch, writing detailed PRDs and user stories that translate customer needs into technical requirements.
- Partner with customer success, sales, and marketing teams to gather customer feedback and market insights that inform product decisions and positioning.
- Leverage emerging AI technology to dramatically improve the efficiency and effectiveness of the product manager role in partnership with the rest of the product team.
- Weave AI throughout the Thanx platform enriching the experience of our customers and their consumers in ways that drive meaningful business outcomes for restaurants.
- Drive integration partnerships with POS systems, ordering platforms, CRM and marketing platforms, and other restaurant technology providers to expand platform capabilities and market reach.
- Analyze product performance using data analytics tools, defining KPIs and conducting A/B tests to optimize user engagement and business outcomes.
- Collaborate with data teams to leverage our proprietary credit card tokenization technology and purchase data for enhanced personalization and targeting features.
Who You Are:
- You have 5+ years of product management experience, preferably in B2B SaaS, restaurant technology, or customer engagement platforms.
- You’re skilled at translating complex customer needs into clear product requirements and can work effectively with engineering teams using modern tech stacks.
- You’ve successfully launched and managed software products, with experience in API integrations, platform partnerships, or mobile app development.
- You excel at data-driven decision making, using analytics tools like SQL, product analytics platforms, and A/B testing to inform product strategy.
- You collaborate exceptionally well across functions and can manage competing stakeholder priorities while maintaining focus on customer outcomes.
- You’re customer-obsessed with a proven track record of conducting user research, gathering feedback, and iterating based on real customer insights.
Bonus Points:
- Experience in restaurant technology, POS systems, loyalty platforms, or CRM/marketing automation tools.
- Previous experience at high-growth SaaS companies with experience scaling products from early-enterprise adoption to wide-scale enterprise adoption.
- Knowledge of restaurant operations, guest experience best practices, and the unique challenges of brick-and-mortar businesses going digital.
Ready to change your life? Apply now!
We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.
