Senior Software Engineer GenAI LMM

Job description

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we’re building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn’t only autonomous…it’s also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Bloomreach powers digital commerce with AI-native solutions for marketing automation, search and merchandising, conversational shopping assistance, and headless content management—driven by unified customer and product data for personalization and measurable business impact. We’re expanding with new ideas and modules.

For example, our Autonomous marketing solution, you can get more info about our vision here -  https://visit.bloomreach.com/innovation-fest-2025-after

Join the Engineering team working on an Autonomous marketing solution to help shape the future of autonomous marketing. As a Software Engineer, you’ll build and deploy agentic AI systems with real-world impact, collaborating alongside innovators redefining how brands engage millions of customers.

If you’re passionate about prompt and context engineering, driven by impact, and want to be a key part of defining the industry’s future, Bloomreach wants to hear from you. This role focuses on solving real-world problems with production-ready agentic systems, not just internal experimentation.

What challenge awaits you?

Step into the forefront of autonomous marketing innovation. As a member of the Engineering team, you’ll take on the challenge of designing, developing, and scaling production-grade agentic AI systems that are redefining how brands connect with millions of customers in real time.

You will tackle the complexities of architecting and orchestrating powerful AI agents—leveraging the latest in large language models, prompt and context engineering, and agentic workflows—to drive automated, personalized engagement across diverse digital channels. Your work involves shaping the context and memory that empowers our agents to make smart, data-driven decisions at scale.

Collaboration is key: you’ll partner with fellow engineers, data scientists, and product leaders to integrate agentic intelligence into our platform, ensuring seamless alignment with customer data, analytics, and channel experiences. This is a unique opportunity to apply your technical expertise in prompt and context engineering, contribute to an ambitious product vision, and help define the future of the marketing industry through autonomous, AI-driven solutions.

What will you do?

• Design and deliver meaningful, production-grade features end-to-end, always anchored in clear user needs and measurable business value. You’ll translate high-level vision and customer requirements into actionable plans, robust code, and scalable solutions.
• Define technical specifications directly from business goals and work collaboratively with product managers, engineers, QAs, and data scientists to ensure that every build solves a concrete problem for users.
• Build and ship APIs and backend components that drive agentic workflows and seamless AI-powered automation—ensuring performance, security, and maintainability at scale.
• Integrate and operationalize state-of-the-art GenAI, LLMs, and orchestration frameworks so your agents take real business actions in production environments, not just in proofs-of-concept.
• Take full accountability for the robustness of your solutions: developing comprehensive test suites, rigorous evaluation frameworks (including agent- and system-level benchmarking), and monitoring strategies to ensure reliability and measurable outcomes. You’ll evaluate both automated agentic behaviors and overall system performance to guarantee these systems perform as intended in live scenarios.
• Apply your full stack of skills—ranging from software engineering and prompt/context design to real-world LLM/GenAI operations and DevOps best practices. You’ll make agentic systems functional, maintainable, and resilient from dev environments through to production and post-launch.
• Embrace and drive an iterative, agile development process: push early integrations, prototype quickly, validate solutions with internal customers and early adopters, solve problems collaboratively as they arise, and continually refine your work based on real feedback. You will balance near-term impact with a bold, forward-thinking product vision that anticipates the needs of tomorrow’s marketers.
• Support, maintain, and evolve your components post-launch, responding to customer needs, monitoring real-world performance, and delivering ongoing improvements in response to user and business insight.
• Document your systems and learnings to enable efficient collaboration within the team and fast, informed future iteration.

What is required for success in this role?

• A holistic engineering mindset oriented toward product excellence and impact
• Hands-on expertise in building, testing, and shipping GenAI/LLM-based agentic systems
• Practical proficiency across software engineering, applied LLM development, and DevOps practices, ensuring real-world reliability—not just theoretical capability
• Comfort with fast-paced, iterative development and a user-validated, visionary approach to technology and business outcomes

What technologies and tools does the Autonomous Marketing team work with?

• Programming languages - Python/FastAPI on Backend, TypeScript/Angular on UI
• AI-Agentic tech stack - Gemini, PydanticAI, LangGraph, OpenAI, Phoenix Arize
• Google Cloud Platform services - VertexAI, GKE, BigQuery
• Data Storage and Processing - PostgreSQL, MongoDB

Experience and Qualities We Seek

We’re looking for engineers who exemplify a product-driven, hands-on mindset and are skilled at translating visionary ideas into reliable, scalable, and impactful AI solutions for production environments. The ideal candidate is passionate about building GenAI/LLM-based agentic systems that not only work in theory but deliver measurable impact for users and businesses.

Professional experience

• Hands-on experience designing, evaluating, and maintaining production-grade AI agentic systems—with a proven record of applying GenAI, LLMs, and agent orchestration in real-world scenarios.
• Proven proficiency in Python engineering and modern backend development—including data processing, API development, and creation of robust microservice architectures. Experience with prompt engineering and context/memory design for LLM-powered systems is highly valued.
• Operational knowledge across the full stack: solid grasp of software engineering principles, LLM/GenAI application development, cloud operations (especially in GCP environments), CI/CD, and DevOps practices. You know how to build, deploy, monitor, and scale complex agentic systems in production.
• Expertise in evaluation methodologies: you develop comprehensive test suites and system-level benchmarks, ensuring the functional and behavioral quality of autonomous agents and their integration into broader business workflows.
• Experience collaborating with product managers, data scientists, and UX/UI engineers to align technical solutions tightly with business goals and user needs—demonstrating a track record of delivering features that ship, iterate, and create value for customers.

Personal qualities

• Strong initiative, ownership, and an agile problem-solving approach: you thrive in fast-paced, iterative environments, embrace feedback from early adopters, and adapt solutions quickly.
• Excellent communication and collaboration skills, with a demonstrated ability to work cross-functionally in diverse teams and articulate complex technical concepts to non-technical partners.
• A commitment to excellence: you are dedicated to continuous learning, knowledge sharing, and raising the bar for both technology and product impact.
• Genuine excitement for pushing boundaries: you stay curious about emerging AI and agentic technologies, and are excited to help define the future of marketing through creative, high-impact engineering.

Excited? Join us and transform the future of commerce experiences.

More things you’ll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We’ve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

• We believe in flexible working hours to accommodate your working style.

• We work virtual-first with several Bloomreach Hubs available across three continents.

• We organize company events to experience the global spirit of the company and get excited about what’s ahead.

• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

• The Bloomreach Glassdoor page elaborates on our stellar 4.⁴⁄₅ rating. The Bloomreach Comparably page Culture score is even higher at 4.⁹⁄₅

Personal Development:

• We have a People Development Program – participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program – with counselors – is available for non-work-related challenges.*

• Subscription to Calm - sleep and meditation app.*

• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

• We facilitate sports, yoga, and meditation opportunities for each other.

• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

• Everyone gets to participate in the company’s success through the company performance bonus.*

• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

• We reward & celebrate work anniversaries – Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn’t suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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