Job description
Mission – Why we exist, what we do, and why we need you
SpotMe/Onomi exists to make critical industries and event engagement work better. We give event teams one solution to run their in-person and virtual engagements while capturing every interaction in their CRM. By making events easier to manage and measure, we help create better experiences for customers and employees, at a lower cost. Our solution turns events into meaningful connections that drive results for HR, L&D and sales & marketing.
The Senior System Administrator role is a pivotal role in ensuring SpotMe’s global team members have the best IT tools and infrastructure to work securely, efficiently, and productively. IT administration is a core asset of our ability to deliver mission-critical services to our customers and a key differentiator in maintaining a secure and seamless work environment. You will own and become a subject matter expert on SpotMe’s corporate IT infrastructure, ensuring optimal performance, security, and compliance, and continuously improving user experience.
As a Senior System Administrator you will be:
- Owning and managing the SpotMe corporate IT infrastructure (150+ users, 120+ MacBooks, 60 applications with 15 administrators, 3 office networks), including tracking and maintaining all hardware and software assets (40%)
- Leading and running corporate IT projects, such as those related to centralized identity and access management (20%)
- Defining corporate IT scope, priorities, processes, SLAs, and escalations (10%)
- Providing company-wide support through onboarding, offboarding, handling support requests, configuring and administering core IT applications like Google Suite and Atlassian tools (10%)
- Continuously analyzing current processes, technologies, and vendors to identify areas of improvement, particularly in user experience, cost, and productivity (10%)
- Ensuring the SpotMe corporate IT infrastructure meets SpotMe security requirements and guidelines (10%)
Objectives - The problems you will solve
In your first 3 months:
- Manage and triage all incoming IT requests within SLA.
- Implement Apple Business Manager, ensuring all IT assets are enrolled.
- Update and maintain all IT assets in our asset management tool.
- Issue monthly reports on corporate tools license usage.
- Research, shortlist, and select a new Endpoint Device Management solution.
After 6 months:
- Implement the chosen Endpoint Device Management solution with full documentation.
- Take over management of the WiFi network solution at our Lausanne office.
After 12 months:
- Implement and run a network monitoring solution in both our Chicago and Lausanne offices.
- Revamp all corporate IT processes and procedures.
SpotMe recruits, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status, or veteran status.
