Job description
Our Company
We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
The Team
We represent Hitachi Vantara to our customers and partners in the Americas, establishing business and marketing relationships to understand customer challenges and deliver an outstanding customer and partner experience. We collaborate as a team and cross-functionally to ensure the success of our customers and partners and we need people like you to build those deep relationships and to passionately articulate our value proposition.
Position Overview
We are seeking an experienced and results-driven Senior Technical Consultant who will be responsible for providing in-depth post-sales technical delivery capability to customers. You will collaborate with other support functions to drive Hitachi Vantara product and services revenues while maximizing customer satisfaction.
The TC participates in the design configuration, implementation, and documentation of HV solutions for a wide range of customers. You will also work closely with the project manager to ensure project status is communicated, a plan is in place, and progress is being made to achieve project completion.
What You Will Be Doing
- Perform the assigned tasks, whilst building a customer’s confidence in HV, HV’s technology, and HV’s services team. These services are both technical and consultative. You will take responsibility for a smooth transition from implementation to Operations. As an experienced professional with a full understanding of practice specialization, you exercise independent judgment in selecting methods and techniques for obtaining solutions.
- Deliver handover information to integration and support staff. With a requirement to coach Associate Technical Consultants, you maintain a can-do attitude, earn a reputation of trust, integrity, and high performance.
Key activities include but are not limited to:
- Provide day-to-day administration, monitoring and troubleshooting of the Storage, Compute, Data Protection environments
- Perform incident troubleshooting and mitigation actions
- Drive & run Change requests, tasks & service requests relating to commissioning/decommissioning changes and DC move and refresh activities under established guidelines
- Follow the established policies, procedures and practices defined by Hitachi for managing the infrastructure
- Work with the 3rd-party vendors to bring resolution to incidents
- Create and modify support documentation for the supported environment following established guidelines
- Provide weekly and monthly operations reports to the Service Delivery Manager for the customer and Hitachi
- Identify and provide suggestions on continuous improvement initiatives within the assigned account(s)
What You Will Bring To The Team
- 7+ years of working experience and good technical knowledge of storage, compute and networking.
- Server Virtualization Technologies (VMware, HyperV, Open Stack, Docker) is highly desirable.
- UNIX, Linux and Windows Systems administration and clustering experience is highly desirable.
- Possess general understanding of ITIL framework and ITSM.
- Ability to prioritize projects and deliverables.
- Attention to detail – producing accurate and full work in accordance with requests.
- Knowledge Sharing – helping to develop technical and process Knowledge across the team.
- Strong Customer Orientation.
- Excellent communication and organizational skills.
As required by the equal pay and transparency acts in those states that require it, the expected base salary for this position is:
Base Salary Range - $110K – $125K
The expected pay is determined based on a variety of factors including, but not limited to, depth of experience in the practice area. Employees are eligible to participate in Hitachi Vantara’s bonus/variable/commission pay programs, where applicable, and are subject to the program’s conditions and restrictions.
We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
#LI-JT1
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
