Job description
As a Sr Technical Product Manager you will be a key member of the team that designs technical, service and content solutions to support Aledade’s various lines of business with a focus on patient outreach. A Senior Technical Product Manager works alongside customers, business owners, operators, data analysts, designers and engineers to define project goals, solution scope, implementation approach, and rollout plans. They are the interface between strategic business owners and development and ensure that Aledade creates a high-quality product with the ability to scale.
You will own the roadmap for some of our internal platforms to enhance and deliver new service offerings that enable Aledade to implement & track new patient interventions across various modalities. Your mission will be to deliver a new generation of internal tooling that facilitates complex patient care and high quality preventive health, ranging from 0-1 pilots and architectural investments to improving at-scale offerings with new capabilities that deliver high quality healthcare outcomes to Aledade’s patient population, primary care customers, and ACOs. Your platform operating system transforms data into complex workflows that our practices and users directly action. The ideal candidate will have a strong background in internal platforms and/or healthcare data/workflows in addition to experience as a senior product management leader.
Primary Duties:
- Partner with business owners to cultivate a shared vision for the problem space, constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective.
- Ongoing optimization of live user workflows and capabilities including monitoring of key metrics & user feedback
- Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution.
- Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes.
- Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration.
Minimum Qualifications:
- 8+ years of product management experience in technology, technology-enabled services industry, or a SaaS product.
- Experience using data and primary research to inform solution design, decision-making, and internal business understanding.
- Experience with and understanding of the software development lifecycle, inclusive of data architecture, front-end workflow applications, integration, and/or AI.
- Experience leading Agile / Scrum teams and leveraging Agile methodology/concepts in product development
- Product development experience in the context of the development of a healthcare technology, call center or AI products.
- Experience with end-user design practices and ability to evaluate workflows and operational processes for the purpose of defining efficiency improvements, measurement tools, implementation requirements, and continuous improvement
- Excellent organizational and communication skills in managing a broad set of stakeholders, including clinical staff, physicians, call center operators, executives, business leaders, and technologists
- Ability to collaborate with cross-functional teams to define and implement technical solutions for complex problems in healthcare.
Preferred Knowledge, Skills and/or Abilities:
- Strong organizational and time-management skills to manage sprint schedules, deadlines, and anticipate blockers
- Proven track record of successfully managing & growing internal platform products
- Ability to create intelligible documentation and diagrams to communicate complex technical concepts, user workflows, or data flows to audiences with varying technical understanding
- Understands best practices in data modeling, interoperability, architecture, and AI Products, preferable with some exposure to technology platforms inclusive of AWS, Databricks, Spark, Kafka, Docker, and/or Kubernetes
- Experience with relevant healthcare and/or contact center technologies and workflows, such as customer relationship management (CRM) software, telephony, EHRs, population health products (PHM), practice management solutions, and revenue cycle management (RCM)
- Knowledge/proficiency with SQL, ideally with Snowflake
- Experience with incorporating AI into existing products, services, or workflows to streamline efficiency and drive outcomes
- Ability to interface with a broad set of stakeholders including analytics, engineering, product, and others, with the communication and storytelling skills to manage expectations and prioritize solutions that address broad stakeholder needs
- Industry knowledge of value-based care and/or quality measurement related to primary care, such as Accountable Care Organizations (ACO), Medicare Shared Savings Program (MSSP), Medicare Advantage, Stars, HEDIS, or other healthcare innovation models
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we’ve become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you’re eager to join a collaborative, inclusive and remote-first culture - you’ve come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade’s Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
