Job description
The Project Specialist will help identify, advance, and communicate objectives to the Customer Success Office team, and to deploy project management tools to track progress across internal and external workstreams and drive said workstreams to successful execution across all lines of business. This position requires experience in value-based care,specifically with project management experience and comfortable working in a cross-functional team. This role works with both internal partners, necessitating strong communication and stakeholder engagement skills.
Primary Duties:
- Working within a team environment to ensure projects stay on track by engaging appropriate stakeholders, assisting in completing administrative coordination both within the CSO team and other departments.
- Maintaining and SOPs, Monday boards, and team calendars.
- Identifying resource constraints, risks, and conflicts with potential impact to project deliverables, and escalating to appropriate team members.
- Managing projects to completion while balancing multiple, simultaneous priorities across varying stakeholders.
- Monitoring delivery progress and determining if teams have the bandwidth, skills, and tools to execute work according to the current project plan.
- Collaborating with internal and external stakeholders and cross-functional leads to manage project scope, plan resources, maintain schedules, and facilitate communication.
- Customer Success Office related project meetings (agenda, scheduling, presentation, notes/follow-up actions capturing, etc.)
- Ensuring team members, project teams, and field teams understand project objectives, deliverables, and timelines.
- Supporting the Customer Success Office Team and Provider Network Field Teams through successful implementation and completion of Customer Success Office related projects.
Minimum Qualifications:
- Bachelor’s degree required
- 5+ years of progressive value-based care and Customer Success Office adjustment experience
- Have experience and thrive in a fast-paced environment
- Proven ability to successfully manage projects toward completion, coordinating and collaborating across multiple projects and teams
- Willingness to travel as needed to Aledade’s headquarters or markets
Preferred Qualifications:
- PMP certification preferred
- Understanding and having experience with Tableau, Miro, Jira, Monday.com, and Google Suite
Physical Requirements:
- Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we’ve become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you’re eager to join a collaborative, inclusive and remote-first culture - you’ve come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade’s Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
