Job description
YOUR MISSION
We are looking for a skilled and detail-oriented Senior Technical Support Engineer to take ownership of the daily operations, monitoring, and troubleshooting of our digital advertising platform. This is a hands-on, high-impact role where you’ll ensure the health, stability, and performance of our ad delivery systems - working across DSPs, SSPs, cloud infrastructure and high-availability server environments to keep everything running smoothly.
You won’t be writing code, but you’ll be deeply involved in debugging, investigating issues, managing our Linux-based environments, and supporting internal and external stakeholders. You’ll act as the first line of defence when platform-level issues occur, going beyond campaign-level fixes to address root causes and system-wide challenges.
You’ll collaborate with Product, Engineering, and external partners to ensure ads are delivered accurately, at scale, and with optimal performance. A deep understanding of digital advertising technologies and infrastructure is key.
The ideal candidate brings a strong background in AdOps or AdTech systems, solid Linux administration experience, a service-oriented mindset, and a passion for operational excellence.
YOUR RESPONSIBILITIES
Take full ownership of the day-to-day operation of our digital advertising platform, ensuring smooth delivery and performance across all ad types.
Monitor, investigate, and resolve system-wide issues across DSPs, SSPs, and other ad delivery components.
Collaborate with stakeholders across engineering, product, and external vendors to troubleshoot and resolve platform or campaign-related problems.
Manage and maintain Linux-based systems supporting our ad infrastructure.
Utilize AWS and other cloud tools for infrastructure monitoring, log analysis, and operational debugging.
Monitor and ensure the high availability of platform services.
Administer relational databases such as MySQL, MariaDB, and PostgreSQL.
Understand and improve the overall system architecture to prevent future issues and optimize performance.
Act as a technical liaison for cross-functional teams, ensuring platform reliability and uptime goals are met.
Document processes, playbooks, and known issues to support knowledge-sharing and faster issue resolution.
Provide feedback and insights to product and engineering teams on recurring platform problems and potential improvements.
YOUR PROFILE
3+ years of experience working in AdOps or a similar role within the digital advertising industry.
Deep understanding of SSPs, DSPs, and how online ad delivery platforms operate at scale.
Proven experience managing and debugging Linux systems in a production environment.
Experience operating high-availability server systems and distributed architectures.
Familiarity with managing relational databases such as MySQL/MariaDB, PostgreSQL
Familiarity with AWS and cloud-based infrastructure, including monitoring, networking, and basic service management.
Initial experience with the Datadog monitoring system is a plus.
Strong troubleshooting skills - you enjoy digging deep to identify and resolve complex technical issues.
Excellent stakeholder management and communication skills; you’re comfortable interfacing with technical and non-technical teams alike.
Operational mindset with an eye for system reliability, performance, and continuous improvement.
Background in system administration or technical support for large-scale platforms is highly valuable.
Passionate about digital advertising and making systems better, faster, and more resilient.
WHY US?
Factor Eleven’s tech department is the inhouse tech scale-up responsible for our SaaS product suite offering localized digital advertising to enterprises of all sizes and shapes. We’re powering the engine that Factor Eleven is successfully built upon and elevate the possibilities of our product on a daily basis. We’re working together to fulfill our ambitions as a top ad-tech provider by continuously leveling up the quality and expanding capabilities of the entire platform, as well as our engineering and product organization.
Join our amazing team in our mission to move digital localized advertisement forward and enjoy the freedom, camaraderie and perks of our fully remote operations.
OUR PERKS & BENEFITS
- Transparent, above-market salaries
- 100% remote within Europe
- Flexible work-hours and part-time models
- Be part of a fast-growing, highly-skilled team
- In person department and company events
- Home office, co-working space and work-together allowance
- Personal and professional development courses from Udemy
- Case by case relocation and visa support
Please note that you need to be residing in and hold a work permit of a country in the European Union to be considered for this role.
