Job description
At Attune, we’re changing small business insurance in a big way. Small business owners need insurance to protect their businesses, but when it comes time to get a policy, they’re bogged down by hundreds of questions, lots of paperwork, and a seemingly never-ending timeline stretching for weeks or months.
We are changing all that. By using data and technology expertise to understand risk, automating legacy processes, and creating a better user experience for brokers, we’re able to provide policies that are more applicable and more transparent in just minutes.
Simply put, we’re pushing insurance into the future, focusing on accuracy, speed, and ease.
Our mission and our team are growing. In staying true to our values, we’ve earned our spot on many workplace award lists. Attune is dedicated to creating a diverse team of curious, focused, and motivated people who are excited about changing the future of an entire industry.
Position Overview:
We are seeking a highly skilled and motivated Senior Underwriter specializing in Workers Compensation insurance, focusing initially on Small Business and expanding into the Middle Market. The ideal candidate will be hands-on, detail-oriented, and possess strong analytical and collaborative skills. This role involves the review of underwriting files and support the establishment of a more portfolio-level approach to underwriting for a recently established MGA.
We are specifically looking for someone that has a solid background and understanding of the West Coast, specifically the CA WCIRB and knowledge of NCCI and other independent bureaus. They should utilize their underwriting expertise, communication and problem-solving skills to create a preeminent experience for our customers and agent partners, while ensuring that workers’ compensation insurance policies are underwritten profitably, fairly and accurately.
Key Responsibilities:
Underwriting & Portfolio Management:
- Utilize knowledge to review applications and policies, ensuring that policies are accurately priced, while following bureau rules and state statutes.
- Use data analytics and pricing tools to appropriately price workers’ compensation policies and identify actionable insights for customers.
- Stay abreast of industry trends, regulations, and best practices.
- Regularly assess and maintain a balanced spread of risk across the portfolio (industries, states, regions).
- Promote diversification of risk and proper mix of business types.
- Ensure adequate classification using background knowledge and 3rd party solutions.
Customer & Agent Education and Partnership:
- Leverage sales techniques to build long-term relationships with our partners at Attune, customers and agents, guiding them through the sales process, and adding value to their business through the creation and use of commercial insights.
- Educate and guide customers and agents on workers’ compensation insurance.
- Partner with agents/account managers to identify and implement growth opportunities.
Innovation & Optimization:
- Proactively identify opportunities to streamline underwriting processes and enhance efficiency.
- Leverage new technology solutions and 3rd party vendors to automate the Underwriting Review and Q/A process as much as possible..
- Collaborate with a cross-functional team to identify and share pain points, helping drive solutions that decrease cost and continually improve customer and agent satisfaction.
- Collaborate with data engineers, data scientists, actuarial teammates, and others to develop new reports, KPIs, and models to guide the UW management discipline.
- Utilize various programs for day-to-day work (Google Suite, Guidewire, Zendesk, etc.).
Qualifications:
- In addition to the competencies outlined below, a successful candidate will have two or more years previous experience working directly with customers and agents and be comfortable operating in a sales environment.
- Bilingual Spanish is a plus.
- Five or more years underwriting experience in Workers Compensation required.
- CPCU designation or other industry coursework preferred, but not required.
Competencies:
- Interactive Communication - Communicates complex issues clearly and credibly with widely varied audiences; overcomes resistance and secures support for ideas or initiatives through high-impact communication
- Strategic Thinking - Systematically solves problems and anticipates customer pain points, expectations and needs; collaborates with team members to devise solutions to solve complex challenges
- Impact and Influence - Uses rational and emotional approaches to comfortably drive negotiation with customers and agents
- Initiative - Goes out of the way to complete a job; has a relentless drive to achieve results
- Customer Focus - Genuinely cares about our customers; empathizes with individuals of all backgrounds and situations, with a positive, solution-oriented mindset
- Expertise - Independently navigates high complexity underwriting scenarios and key stakeholder relationships
- Adaptability - Adapting in order to work efficiently in ambiguous or changing situations, and with diverse individuals and groups
- Developing Others - Enthusiastically provides formal mentorship for team members seeking to grow their underwriting expertise
What We Offer:
- Flexible PTO
- Generous parental and caregiver leave
- 401K match
- Excellent medical, dental, and vision plans
- Remote-first culture
- Annual $1000 tuition reimbursement stipend
- And more!
The expected base salary for this position is $107,000 - $115,000 per year.
