Job description
Description
Job Title: Service Delivery and Assurance Network Engineer – Team Lead
Location: Atlanta, GA (On-site)
Company: Accelecom
Job Type: Full-time
Department: Service Delivery / Service Assurance
About Accelecom
Accelecom is a leading provider of next-generation fiber-based internet and network solutions, delivering high-speed, high-performance connectivity to businesses, government, and educational institutions. We’re rapidly expanding across the Southeast, and we’re committed to building strong, reliable infrastructure to power the digital future of our communities.
Position Overview
We are looking for an experienced Service Delivery and Assurance Network Engineer Team Lead to join our team in Atlanta, GA. This is a hands-on, in-person leadership role responsible for managing a team of engineers who ensure the successful delivery and ongoing performance of network services. You’ll play a critical role in provisioning, implementation, quality assurance, and maintaining customer satisfaction from day one of service—and beyond.
Requirements
Key Responsibilities
Lead, coach, and develop a local team of network engineers focused on service activation and assurance.
Manage and oversee the end-to-end provisioning and delivery of fiber-based services.
Ensure all services are implemented on time, meet quality standards, and align with customer expectations.
Act as a technical escalation point for complex service delivery and assurance issues.
Coordinate closely with internal departments (Sales, Engineering, NOC) to ensure seamless execution.
Monitor network and service performance to maintain SLA compliance.
Drive standardization of service delivery processes and documentation.
Track and report key metrics related to delivery timelines, quality, and customer outcomes.
Required Qualifications
Bachelor’s degree in Telecommunications, Computer Science, Engineering, or a related field (or equivalent experience).
5+ years of experience in telecom or ISP environments with a focus on network engineering or service delivery.
2+ years of experience in a technical leadership or team lead capacity.
Strong understanding of Layer 2⁄3 networking, including Ethernet, IP/MPLS, BGP, OSPF, and VLAN technologies.
Experience with Juniper, Fujitsu and Rad preferred.
Skilled in network provisioning, troubleshooting, and customer service assurance.
Excellent communication, leadership, and project coordination skills.
Must be based in or willing to relocate to the Atlanta, GA area.
Preferred Qualifications
Relevant certifications such as CCNP, JNCIP, or MEF-CECP.
Familiarity with SD-WAN, DWDM, and fiber transport technologies.
Experience working in a fast-paced or growth-stage telecom environment.
Why You’ll Love Working at Accelecom
Competitive compensation and full benefits
Collaborative, growth-focused work environment
High-impact role with visibility across departments
Be part of shaping the future of regional broadband infrastructure
