Job description
We’re transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
We are seeking an experienced Order to Cash (O2C) Lead to join our Financial Systems team and serve as the primary functional expert and solution owner for O2C workflows in Oracle Cloud ERP. This hands-on individual contributor will lead solution design and delivery across the O2C lifecycle, including Oracle Accounts Receivable (AR), Billing Platform, HighRadius (Collections/Credit) and Customer Data Management (CDM - Oracle).
About the team
The Finance Systems and Solutions (FINSS) team owns the end-to-end lifecycle, governance, and evolution of technology systems that enables Finance across Instacart. We align deeply with Finance leadership to ensure that systems serve not just as tools, but as strategic enablers of insight, control, and growth.
About the Role
- This role requires close collaboration with upstream product teams, Finance/Accounting, Engineering, and IT to enable scalable, compliant, and efficient invoicing, collections, and revenue-related processes. The ideal candidate will also bring an understanding of Fusion Accounting Hub (FAH), given the critical role it plays in capturing external system O2C data for financial reporting.
- This position offers high visibility and impact across enterprise transformation programs, billing and revenue accounting, and compliance workflows. It is ideal for someone who enjoys solving complex process challenges, designing future-state solutions, and delivering business value through system innovation.
- This role will play a pivotal role in our ongoing digital transformation programs across product to Cash Cycles. This will include hands on leadership in the end-to-end system integration efforts between Salesforce, Billing System, Oracle and other O2C tools
About the Job
O2C Solution Design & Delivery
- Lead end-to-end design, configuration, and delivery of O2C system capabilities, including Oracle AR, Billing Platform, Collections, Credit, and CDM.
- Ensure O2C workflows are designed with both upstream and downstream dependencies in mind to support accurate accounting and reconciliation (e.g., FAH integration).
- Translate business needs into scalable, compliant system solutions across invoicing, payment processing, dunning, and credit workflows.
- Serve as the functional DRI on O2C initiatives, partnering with project managers and cross-functional teams through discovery, build, and sustainment.
Cross-Functional Collaboration
- Partner with Finance, Accounting, Engineering, Operations, and IT to ensure coordinated delivery across the O2C ecosystem.
- Build and maintain trusted stakeholder relationships, helping to shape the roadmap and identify enhancement opportunities.
- Translate functional requirements into clear, actionable system designs, serving as a bridge between business and technical teams.
Process Optimization & Compliance
- Identify opportunities to streamline and automate O2C processes, including invoicing, customer onboarding, credit reviews, and payment application.
- Ensure alignment with SOX, internal controls, and audit requirements across all O2C systems and workflows.
- Maintain clear documentation of current- and future-state workflows and key configuration decisions to support readiness and auditability.
Innovation and Continuous Improvement
- Stay up to date with Oracle Cloud quarterly releases and emerging O2C features, proactively identifying enhancements.
- Contribute to a culture of innovation by sharing leading practices, leading enablement sessions, lunch-and-learns, training documentation for various audiences, and promoting team experimentation.
- Actively explore and prototype AI and automation use cases—from dunning automation to intelligent exception handling—using internal tools like Gumloop, Ava, and others.
- Evangelize an AI-first mindset by leading internal experimentation, sharing results, and championing AI adoption in day-to-day work across the systems and business teams.
Team Development and Leadership
- Mentor junior team members and peers, fostering a high-performing, collaborative culture within the systems team.
- Guide the development of complex O2C-related solutions and provide structured feedback and coaching on analytical and technical growth areas.
- Promote knowledge-sharing and accountability while supporting alignment with strategic team goals.
Security and Controls
- Contribute to Oracle security and role design discussions specific to the O2C landscape, ensuring adherence to least-privilege principles.
- Collaborate with Compliance and Audit partners to ensure all solutions are built with strong governance and control requirements in mind.
About You
Minimum Qualifications
- Deep functional expertise in Oracle Cloud ERP O2C modules including Customer Data Management (CDM), with working experience across Billing Platform and HighRadius.
- Familiarity with Fusion Accounting Hub (FAH) and how O2C subledger data could be consumed from external systems.
- At least four full-cycle O2C implementations, including solution design, testing, deployment, and support.
- Strong problem-solving skills and the ability to optimize O2C processes from both a systems and business perspective.
- Experience managing O2C system enhancements in fast-paced, cross-functional environments.
- Strong understanding of the broader Oracle ecosystem, including integration points between O2C and other modules or applications.
Preferred Qualifications
- Oracle Financials Cloud: Receivables 2024 Certified Implementation Professional Certification
- Experience integrating Salesforce, Billing and/or Revenue platforms with Oracle ERP
- Background working in agile or hybrid delivery models
- Exposure to AI or automation initiatives within financial systems.
Key Personal Attributes
- Intellectually curious and eager to expand their understanding of financial systems and emerging technology.
- Proactive and self-directed, with a strong sense of ownership and a continuous improvement mindset.
- Comfortable with experimentation and iterative learning, especially as AI transforms financial operations.
- Effective communicator who engages constructively with both business and technical stakeholders.
- Strategic yet detail-oriented, with the ability to align long-term vision with near-term execution.
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
CA, NY, CT, NJ
$180,000—$200,000 USD
WA
$173,000—$192,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$166,000—$184,000 USD
All other states
$149,000—$166,000 USD
