Job description
Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy full-stack applications directly from your browser—no setup required. Never written a line of code in your life? No problem. Replit makes software creation accessible, collaborative, and lightning-fast. Join us in our mission to empower the next generation of builders.
As a Support Specialist you are at the forefront of helping those developers create. On a given day you’ll help folks with all sorts of things ranging from billing and account questions to general Replit usage questions. You will help bubble up what is important to Replit’s engineering and Product teams, and what needs improvement to your own team.
We use tools like Zendesk, Linear, Slack, Stripe, Orb and Replit itself to get the job done.
You will work on a small, global team of support specialists and engineers united by Replit’s mission to make the next billion software creators. Together, you’ll ensure developers worldwide have the support they need to bring their ideas to life.
In this role you will…
Work directly with Replit customers via support tickets to solve account, billing, and product issues
Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
Directly contribute to the Support Knowledge Base
Look for, lead, and ship improvements to how the support team operates
Help on-board new members of the support team
Work a weekend shift with the expectation that this will be your standard schedule for the foreseeable future
Required skills and experience:
3+ years of customer support experience
Experience with support platforms (Zendesk), payment systems (Stripe), and ticketing workflows
Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
Excellent communication skills with initiative to ask questions when encountered with the unknown.
Nice to have:
Experience in programming
Experience with AI tools (Claude, ChatGPT, etc.)
Experience with Replit
Background in B2B SaaS customer success or support
Tools + Tech Stack for this role
Zendesk
Stripe
Slack
Orb
This role may not be a fit if
You prefer predetermined static processes
You need all information laid out
You struggle with demanding users
You are uncomfortable speaking up for users
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🚗 Commuter Benefits
📱 Monthly Wellness Stipend
🧑💻 Autonoumous Work Environement
🖥 In Office Set-Up Reimbursement
🏝 Flexible Time Off (FTO) + Holidays
🚀 Quarterly Team Gatherings
☕ In Office Amenities
Want to learn more about what we are up to?
Meet the Replit Agent
Replit: Make an app for that
Replit Blog
Amjad TED Talk
Interviewing + Culture at Replit
Operating Principles
Reasons not to work at Replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday.
*This role specifically will be hybrid on Monday and Friday with a Friday - Tuesday schedule.
