Job description
Created by hospitality operators for hospitality operators, Avero is the trusted technology partner for the hospitality industry. We empower 40,000+ hospitality professionals with the answers they need to transform their businesses and their lives, getting them out of the back office and into the kitchen with their staff, onto the floor with their guests, and at home with their families.
POSITION OVERVIEW
Avero seeks a Systems Administrator to join our Product Operations team. You’ll manage and optimize both data center and corporate cloud infrastructure, as well as end user equipment. Key responsibilities include automating onboarding/offboarding processes, monitoring and upgrading hardware/software, and streamlining operational workflows.
You should have deep technical expertise, a service-oriented mindset, and a drive to automate and improve systems. This position is 80% remote, reporting to the Head of Product Operations and collaborating closely with DevOps.
Our Product Operations team supports both on-premises and AWS-based infrastructure, underpinning all Avero products and corporate IT. We leverage modern technologies and follow an Everything-as-Code approach to deliver highly available, performant, and adaptable systems.
Applicants must reside within a reasonable commuting distance (approximately 50 miles or less) of both Carteret, NJ and Brooklyn, NY, and have access to a car.
Who You Are
- An experienced Systems Administrator who enjoys working within nurturing, highly collaborative remote-first teams and organizations.
- Team player with a positive attitude and the ability to interact effectively with your staff at all levels of the organization.
- An outstanding communicator who can help translate technical concepts and concerns to non-technical stakeholders.
- A strong individual contributor who can lead by example.
- A steward of code, systems, documentation, and processes.
What You’ll Do
- Support of migration of on-premises monolithic application infrastructure to cloud-based microservices
- Explore, implement, and test new technologies
- Access Product Operations equipment storage in Brooklyn, NY
- Participate in data center operations in Carteret, NJ
- Participate in on-call pager rotation
- Champion operational excellence, actively participating in the process of development and continuous improvement
- Provide technical support to your team members, take ownership of your work, and always be learning
- Participate in operational reviews, defining and refining your team’s process
Support corporate cloud infrastructure and end user devices, but not limited to, the following:
- Responsible for primary remote corporate help desk duties for end users.
- Troubleshoot and resolve end user hardware and software problems.
- Maintaining Windows and MacOS end user hardware.
- Perform routine Microsoft 365 administration tasks including add/remove/manage Microsoft 365 accounts
- End user device deployment automation development and implementation.
- Hosted RingCentral VOIP management.
- Salesforce administration
- Atlassian hosted product administration (Jira, Confluence, Bitbucket)
Support on-premises hardware and software infrastructure including, but not limited to the following:
- Hardware: Dell, Oracle
- Storage – Dell PowerVault, HPE Nimble
- Software: Apache, vsftpd, Oracle WebLogic, Oracle Enterprise DBMS, SAP Business Objects
- Networking – Cisco Catalyst Switches, F5 Labs BigIP Load Balancers
- FTP/FTPS/SFTP Servers
- HTTP Servers – Apache, Tomcat
What You’ll Need
- 5+ years of experience in Systems Administration
- Strong understanding of the core concepts of networking, security, systems administration, and monitoring/alerting
- Excellent verbal and written communication skills
- Experience working within remote or geographically distributed teams is preferable and a strong commitment to collaboration in a remote-first environment
- Access to a car (approximately once a week)
Required experience with the following:
- Hardware: Dell, Apple, Oracle Sparc
- Networking: Cisco Switching, F5 BigIP administration
- Languages – Shell and PowerShell Scripting
- Source Control – Git and Bitbucket
- Hypervisors: Citrix XenServer
- Operating Systems: Windows, MacOS, Linux & Unix administration (Ubuntu, Fedora/RL/RHEL, Amazon Linux, Solaris)
You do not need to be an expert in everything but should have a significant overlap with our existing technology stack. We can help you ramp up where there are gaps:
- Languages – Python, Perl
- Oracle WebLogic Administration
- Databases – Oracle, SQL Server
- Cloud Administration: AWS
Why You’ll Love Working Here
- Competitive pay with a strong focus on maintaining work/life balance
- Company-sponsored benefits including Medical, Dental, and Vision coverage
- Remote work flexibility (We operate as a fully remote team!)
- Health Savings Account (HSA) featuring quarterly employer contributions
- Flexible Spending Accounts (FSAs) for medical and dependent care expenses
- Employer-paid coverage for Disability, Life Insurance, and AD&D
- Transit benefits available for NYC-based employees
- 401(k) retirement plan to support your financial future
- Paid Parental Leave to support growing families
- ClassPass membership to help you stay active and well
- Equity ownership – every team member shares in our collective success!
$110,000 - $120,000 a year
Disclaimers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time.
Avero is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.
Avero is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.
