Job description
As a Team Leader, you will play a critical role in growing the Appointment Setting Team through strong leadership, excellence, and motivation. You will inspire and guide team members, fostering a supportive environment for continuous learning and open communication. By driving initiatives, identifying best practices, and leveraging data, you will ensure exceptional outcomes, outstanding results, and a high-performance culture that benefits both the team and the company.
Your responsibilities include:
Ensuring that the team reaches their target, including doing calls if needed as well as monitoring individual performances on assigned shift
Supervising day-to-day activities of the team, setting weekly targets, and working with team members to eliminate speed and/or delivery blockers
Reviewing the quality of calls between our team and customers, providing feedback, and identifying areas for improvement
Driving efforts to create the best possible customer experience while driving sales growth
Coaching team members and providing feedback as needed
Analyzing performance data and looking for ways to continually optimize and improve
Implementing continuous improvement initiatives and monitoring their results
Leading team events, including weekly planning and review, as well as ad hoc meetings
Working with the business to regularly update the company’s voice lead gen goals based on capacity as well as evolving business needs
Reporting on team progress, identifying areas for optimization and improvement
Participating in recruiting and relevant HR activities (performance review, giving performance callouts, and others)
At least 3 years of experience in appointment setting/sales, at least 1 year of successful leadership experience required
Proven track record of achieving and exceeding sales targets and improving team performance
Familiarity with appointment setting and sales software (Salesforce experience is a plus)
Advanced skills in MS Excel
We’re looking for someone who is:
- Proactive, adaptable, and open to change, embracing new approaches for continuous improvement.
- Highly professional and collaborative, fostering a positive and productive team environment.
- An excellent communicator with strong interpersonal skills, ensuring clarity and alignment.
- Skilled in coaching and training, empowering team members to grow and succeed.
- Motivational and inspiring, driving the team toward achieving outstanding results.
- Dedicated and driven, willing to go the extra mile to reach goals.
At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!
