Summary
Join our team as a Technical Implementation Consultant (SQL) and play a key role in acclimating clients to our software products. You will partner with internal project teams to deliver exceptional customer service, install, configure, monitor, and troubleshoot software to meet client needs pre and post implementation.
Requirements
- 2+ years of experience in SaaS based implementations and project management
- BS in Computer Science, Information Services or other related fields is preferred
- Must be able to sit for extended periods of time
- Must be able to work remotely and manage tasks and priorities
- Must have the ability to work independently
- Must be able to collaborate in a remote environment
Responsibilities
- Review integration requirements of a customer implementation and suggest modifications needed to deliver reliable functionality and communication
- Discuss integration with customer and provide guidance as needed to ensure appropriate configuration settings and information exchange
- Independently install and configure all products supported, including server and client components; assist less experienced technicians when needed
- Work with customer vendors, partners and on-site technicians to resolve issues as it relates to software; troubleshoot, test possible solutions and escalate when necessary
- Diagnose and troubleshoot product issues with client employees, customers and vendors and assist with problem resolution
- Provide proactive resolutions to developing problems and suggest modifications that may result in a permanent fix to a problem; prioritize in dynamic environment and meet deadlines
Preferred Qualifications
Experience with various technologies and languages, such as authentication protocols, XML, HTML, CSS, Ruby on Rails, Javascript, Jquery, JSON, SQL, AICC and SCORM
