Job description
About the company
Sync is Canada’s largest cloud storage provider and a global leader in secure file sharing and document collaboration. We’re expanding into enterprise need your help. Join us as we help millions of users securely store essential data, share big ideas, and collaborate on game-changing work. Be part of an incredibly smart and talented team on a mission to get the world in sync.
About the Role
As a Technical Product Manager at Sync, you’ll lead the development of high-impact features that drive customer satisfaction and business growth. You’ll work cross-functionally to deliver exceptional user experiences and own key product workflows from strategy to launch.
Key Responsibilities
Own features end-to-end. Write clear PRDs, develop wireframes, document functionality, coordinate across teams, and lead execution to deliver results.
Prioritize effectively. Balance operations, foundational improvements, and new features to deliver maximum value.
Know your customer. Collaborate with Engineering, Sales, Marketing, Customer Service, and Customer Success to deeply understand customer needs and ensure you’re solving the right problems. Conduct user interviews, research and competitive analysis to validate.
Drive impact. Define problems, propose solutions, estimate impact, and lead execution. Navigate trade-offs, risks, data, and stakeholder expectations through clear communication.
Qualifications
BS in Computer Science, Engineering, or equivalent experience.
5+ years of hands-on technical experience (e.g., software development, systems engineering).
5+ years of experience in Product Management.
Strong cross-functional collaboration skills. Able to build alignment, translate strategy, make tough decisions, and communicate trade-offs.
Attention to detail with a proactive approach to edge cases and usability.
Proven track record of delivering measurable user and business outcomes.
Strong technical, analytical, and problem-solving skills.
Proven ability to translate complex technical and infrastructure driven efforts into simplified market-winning initiatives.
Experience leading technical projects with engineering teams.
Preferred Qualifications
Experience with cloud storage, file synchronization, file sharing, and role-based access control products including Dropbox, Box.com, and Proton.
Deep understanding of encryption methodologies, including end-to-end encryption (E2EE) and zero-knowledge (ZK) architecture.
Excellent project management skills.
Benefits
Remote-first workplace.
Generous wellness program.
Comprehensive health benefits.
Paid vacation with carry-over.
Sync.com is an equal opportunity dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.
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