Job description
nXscale provides flexible outsourcing solutions for startups and scaleups. We partner with global companies to help them build teams and scale operations.
About the Role
We are looking for a candidate with strong client-facing experience who can confidently represent the company and its products in external discussions. The ideal candidate should be able to clearly articulate and address technical questions, bridging the gap between technical teams and stakeholders. Experience in fast-paced industries such as Fintech or Online Gaming is highly desirable, as it reflects adaptability and a strong sense of urgency. A developer background or solid technical understanding is a plus, allowing for deeper engagement in product-related conversations. Above all, the role requires excellent communication and public relations skills to manage external interactions with professionalism and clarity.
What you will do:
- Primary Liaison – Act as the main technical point of contact for clients and service providers, ensuring clear, consistent, and effective communication of technical details between the organization and key external stakeholders.
- Strategic Meetings - Organize and facilitate technical discussions, translating complex IT concepts into clear, actionable insights. Ensure all stakeholders are aligned on progress, challenges, and upcoming milestones.
- Technical Insight - Build a deep understanding of the client’s IT infrastructure, project requirements, and technical pain points. Offer strategic recommendations and solutions while effectively translating complex technical concepts for non-technical stakeholders—and vice versa.
- Expectation Management - Clearly define and communicate technical requirements, timelines, and deliverables to both clients and internal teams, ensuring alignment, transparency, and shared understanding throughout the project lifecycle.
- Risk Management - Identify risks related to non-compliance and regulatory requirements, and implement proactive strategies to mitigate potential issues before they impact project outcomes.
- Documentation Mastery - Maintain comprehensive and accurate documentation of technical discussions, decisions, system integrations, and project milestones. Ensure all technical requirements and changes are thoroughly recorded for transparency and continuity.
- Project and Issue Management
- Compliance Oversight: Ensure all technical projects comply with internal policies, industry standards, and applicable regulations. Monitor adherence throughout project documentation and implementation phases.
- Coordination Specialist: Support the preparation of technical reports, integrate stakeholder feedback, and coordinate with cross-functional teams to resolve project-related issues efficiently.
- Escalation Point: Serve as the primary escalation contact for complex technical issues, collecting critical information and collaborating with internal teams and external partners to drive timely resolutions.
- Proactive Problem Solving: Leverage technical expertise to anticipate potential challenges and propose preventive solutions. Deliver recommendations aligned with client needs and technical specifications.
- On-site Activities: Lead and support on-site technical tasks during post-audit reviews, ensuring compliance-related findings are addressed and properly documented.
- Training Facilitation: Conduct knowledge-sharing sessions and training for internal teams and clients. Promote best practices in system usage and introduce emerging technologies or methodologies as needed.
Other tasks:
- Support Executive Initiatives: Collaborate with senior management to implement strategic directives, offering technical insight and hands-on support to ensure successful execution.
- Additional Responsibilities: Take on other assignments as delegated by leadership, applying technical expertise and project management skills to contribute to broader organizational goals.
Who you are:
Education and Experience
Technical Background: At least 8 years of experience in a technical role such as software development, project management, or related IT fields.
Account Management Experience: Proven track record managing high-value B2B accounts, including direct interactions with C-Level and Director-level clients.
Job Competencies and Specifications
Technical Expertise: Deep understanding of IT systems, software integration, system architecture, and IT infrastructure. Strong technical problem-solving skills with familiarity in the software development lifecycle. Experience in paralegal, audit, compliance, or the iGaming industry is a plus.
Communication Skills: Ability to clearly explain complex technical concepts to non-technical stakeholders, including executives and clients. Excellent written and spoken communication skills in both English and Tagalog.
Problem-Solving: Capable of analyzing technical challenges, crafting effective solutions, and implementing strategies efficiently.
Organization and Time Management: Skilled at prioritizing and managing multiple technical accounts and projects concurrently, ensuring timely delivery and resolution.
Attention to Detail: Maintains precise documentation and careful management of technical information and project data.
Tool Proficiency: Experienced with Microsoft Office 365, CRM platforms, and other productivity tools. Familiarity with technical documentation software is an advantage.
We are an equal opportunity recruiter and employer and value diversity most at nXscale. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The nXscale Referral Program is still open!
Give your friends the chance to work in a global startup. Refer friends here: https://nxscale.com/referral-program/#form
#nxscale #recruitment #recruitmentph #recruitmentagency #recruitmentlife #remotework #remoteworking #remoteworklife #openrecruitment #onlinejobs #onlinejobsearch #jobph #jobphilippines #hiringph #hiringnow #hiringalert #workfromhome #wfh #wfhph #wfhsetup #virtualassistant #virtualassistantph #startup #startupbusiness #startuplife #startupphilippines #startupph
