Job description
Company Description
Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.
Job Description
Purpose: Lingraphica is seeking a Technical Program Manager (TPM) to lead and coordinate cross-functional initiatives that modernize and optimize our internal business systems. This role will be responsible for driving successful implementation and continuous improvement of ERP, CRM, medical billing (RCM), BI/reporting, and system integrations to support business growth and operational efficiency.
You will work closely with stakeholders across departments—Product, Engineering, Finance, Sales, Customer Support, and Marketing—to align technology with business needs. This role will focus on streamlining workflows, improving data consistency and interoperability, and ensuring systems scale with the company’s growth.
Essential Duties & Responsibilities
Program Management & Execution
- Own the end-to-end delivery of strategic business system programs across ERP, CRM, RCM, BI/reporting, and data analytics platforms.
- Define program goals, processes, timelines, and success metrics, and manage execution through detailed project plans and communication strategies.
- Lead vendor selection, RFP processes, and implementation planning for new systems and integrations.
- Manage and lead a small team of business analysts, system administrators, and data engineers.
Stakeholder Collaboration
- Serve as a liaison between technical teams, system vendors, and business stakeholders to translate business needs into system requirements.
- Facilitate effective cross-functional collaboration and ensure alignment of priorities, dependencies, and deliverables.
System Integration & Process Optimization
- Oversee integration efforts between core business systems (e.g., CRM to ERP, ERP to RCM, etc.) to eliminate manual processes and improve data consistency.
- Identify and document gaps, bottlenecks, or inefficiencies and propose scalable, tech-enabled solutions.
- Identify opportunities for the strategic implementation of AI to improve process efficiency and scalability.
Governance, Compliance & Change Management
- Implement governance standards for data, systems access, and change management across platforms.
- Ensure compliance with industry regulations, including HIPAA, data privacy, and billing standards for DME and healthcare-related workflows.
Reporting, Analytics & BI
- Partner with stakeholders to define business intelligence needs and coordinate the delivery of dashboards, KPIs, and operational reporting.
- Collaborate with the Data Engineering and BI teams to ensure data pipelines and reporting tools meet operational and strategic needs.
Qualifications
Education & Experience
Required
- Bachelor’s Degree in Management Information Systems, Computer Science or equivalent combination of education and experience.
- 5+ years of experience in program or project management, preferably in a technical or systems-focused capacity.
- Proven experience leading ERP, CRM, and/or medical billing/RCM implementations or modernizations.
- Strong understanding of business processes in operations, finance, billing, customer support, and sales.
- Experience with system integrations and data architecture, including API-based solutions and middleware.
- Familiarity with modern SaaS platforms and cloud-based business systems.
- Excellent communication, facilitation, and organizational skills.
- Strong analytical thinking and problem-solving abilities.
Preferred
- Understanding of system integrations (flat file, JSON, Rest APIs, Postman)
- Experience in a medical device (DME) or healthcare company.
- Hands-on experience with HubSpot, NetSuite (or similar ERP), clearinghouse-integrated RCM platforms, and BI tools such as Power BI or Tableau.
- Experience working in an organization transitioning through growth.
Additional Information
Work Environment & Physical Demands
The Technical Program Manager works remotely from their home and is expected to maintain a safe, productive work environment with secure internet access. The ability to operate a computer with or without reasonable accommodation is required.
Travel
Travel is required for the annual company meeting and for team projects/off-sites to Princeton, NJ and within the continental United States, approximately 2-4 times per year.
Accommodations
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lingraphica and Pay Transparency
At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary for this position is $118,900 - 122,000 per year. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.
- Paid Time Off (sick, personal, and vacation)
- Paid Company Holidays
- 401(k) Retirement Plan and Contribution
- Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options
- Employer Paid Life Insurance
- Voluntary benefits such as Short- and Long-Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance
- Stipends for health and wellness, home office setup and professional development
- Paid Family Leave
- Annual bonus program
- Annual merit increases
- Year-Round Flex Friday’s
- Discounts on travel, entertainment, home/pet/car insurance
To learn more about Lingraphica, visit: www.lingraphica.com! To learn more about our benefits offerings, click here!
This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.
