Job description
About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline and Sweetgreen.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are dedicated to enhancing the customer service experience for everyone involved, as it’s the core of what we do. We’re growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. Kustomer has a strong NYC presence and is also a remote friendly company, with Krew members located throughout the US and United Kingdom. We believe in togetherness to help foster strong relationships, collaboration and communication, and our Krew gets together for both KKO and Kamp Kustomer each year.
About the Role:
As a Talent Partner (Technology) with Kustomer’s Talent Acquisition team, you will work closely with our Head of Talent Acquisition, Hiring Managers and TA team on building an amazing company full of the best people in the business. Focused on hiring for the R&D side of our team (SWE, Security, Product/UXR) you will be a guide, thought partner, and advisor for driving engagement with talent.
This role is focused on the full cycle of recruiting, including a focus on process optimization and strategic headcount planning.
You will also partner with our sourcing function (e.g., building top-of funnel) for critical roles.
We have an incredible group of people here - who are passionate about the work they do and supportive of their teammates – it’s a facet of our culture that we strive to maintain as we scale and we need a talent expert who embodies these qualities and wants to ensure we continue to add more amazing people to our teams.
Your responsibilities:
Identifying, cultivating and hiring high-quality technical talent - This is much more than filling roles. It’s finding collaborative, inspiring people who push each other to be better and see things in new ways. We want more Krew members who elevate who we are today to help us reach our future potential. Build it with us.
Diversity, Equity and Inclusion - Kustomer has made huge strides in our metrics in the last few years and will always invest in diversity.. This is a consistent focus for the TA org. We will continue to make this a success and find new ways to include all that we do and offer within our branding and hiring efforts.
Execution Excellence - As a data-driven partner to leaders and employees across the company, your presence sets the bar for recruiting excellence. You maintain the highest levels of data integrity in our ATS (Ashby), maintain and improve hiring steps and processes and collaborate effectively with managers and teammates to improve the TA function. You’ll directly partner with engineering and product leadership to implement and maintain the appropriate processes, tools, systems and training necessary to scale and support a world-class team (e.g. hiring strategy meetings, kick off meetings, sourcing sessions, interview scheduling, panel preparation and debrief).
Your qualifications:
7+ years track record of delivering metrics-based success in a data-driven talent acquisition function, preferably in a Series A/B/C stage SAAS company
Demonstrated ability to source diverse talent pools and deliver an exceptional candidate experience
Strong influencing skills with hiring teams to maintain consistency and mitigate bias in selection processes
Previous recruiting experience for a wide range of technology disciplines, including but not limited to AI/ML roles, Data Engineering, Eng Leadership, highest level ICs
You’re naturally curious, ask questions and you don’t shy away from challenges
Deep expertise in one or more applicant tracking systems - experience with Ashby a plus
Experience organizing and executive a passive candidate sourcing plan with higher-than-industry average response rates
Experience using LinkedIn Recruiter or LinkedIn as a recruiting tool
Expert knowledge of Google Office
Strong understanding of talent and competency models, recruiting fundamentals, competitive market awareness and online/social media
Knowledge of the web/Internet market space, including trade journals, academic institutions, alumni associations and other sources of great candidates
Excellent communication, time management and negotiation skills
Ability to work with internal clients to develop and iterate best-in-class profiles to reflect the talent needs of the business
Ability to work in a fast-paced, startup environment
Strong preference for talent based in New York Metropolitan Area
Preferred
Experience partnering closely with Engineering Leadership to create and evolve a multi-year headcount plan cognizant of business, product and technical needs.
Experience managing large, cross-functional projects.
Balance of scaled tech company and mid-stage Series C/D/E startup experience
Strong preference for talent based in New York City Metropolitan Area who are open to 1-2 days/week in office in midtown
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
