Job description
About Prove
As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn.
Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.
Prove has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team!
Title: Technical Solutions Consultant
Department: Revenue
FLSA Status: Exempt
Location: Remote, US
Job Summary
As a Solutions Consultant, you are a highly technical solutions consultant and love working with people. You will consult during the critical early phase of the customer lifecycle, onboarding Prove’s new clients. And will continue to offer technical consultation as needed throughout our client lifecycles. To succeed you will work closely with Sales Engineering, Customer Success, Solutions Delivery Managers, Technical Account Managers, and Support to solve complex problems and reduce implementation and troubleshooting time.
Key Responsibilities:
- Technical consulting throughout the life-cycle of our clients, consuming customer workflows, setting clients up for a successful partnership, and accelerating their “revenue-live” status
- Being the “One-Stop-Shop” Subject Matter Expert for all of our internal and external consultative needs
- Ability to quickly learn new technologies, adapt to customer demands, and able to “think on your feet”
- Proactively test new functionality and existing workflows in order to maintain an intricate knowledge of all Prove products and platforms
- Interface with our Product and Tech Support teams to ensure the smooth deployment of new features and fixes through QA Testing and analysis
- Proactively review designs of new platform features and functionality to test and determine if the change will impact live clients
- Be accountable for ensuring that the process for an existing client taking a new product to market is a seamless experience
- Promote, maintain and enhance our cultural values of humility, passion, inclusion, and leadership.
- Strong passion for learning about our products and markets through in-house and external training.
Qualifications and Experience:
- 5+ years of deep, hands-on technical expertise with enterprise IT applications and integration projects (with ACV > $250K annually) across multiple stakeholders at a SaaS company or similar
- Excellent written and verbal communication skills; equally comfortable speaking to internal or external technical teams and non-technical teams
- Strong analytical and problem solving capabilities; able to break complex technical hurdles into measurable actions
- You’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement
- You’re able to quickly come up to speed, tap into your experiences, and provide adequate mentorship to junior level staff
- High level of intellectual curiosity and apply it troubleshooting customer issues
- Proven technical aptitude, potentially with domain expertise in the following: SaaS, Mobile, Rest APIs, Identity and/or Authentication; PMP Certification is preferred but not required
- Promote, maintain and enhance our cultural values of humility, passion, inclusion, and leadership.
- Strong passion for learning about our products and markets through in-house and external training.
- Experience in high-growth /pre-IPO Technology companies
The salary range for this role in New York City is $95,000-$105,000 plus company bonus. Offered salary will be determined by the applicant’s education, experience, knowledge, skills, geo-location and abilities, as well as internal equity and alignment with market data.
Benefits & Perks for FTE Provers:
- Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
- Modern Health for financial, mental, and physical wellness
- 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
- Unlimited Vacation and Flexible hours
- Comprehensive medical benefits for you and your family ❤️
- Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
- Bottomless snacks & beverages for certain office locations
- Daily GrubHub stipend for lunch if coming into the office (US Offices)
- A great place to work and connect with other talented Provers like yourself!
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prove we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Equal Opportunity Employment:
Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics
Privacy & Data Protection:
When you are applying for a job at Prove, we collect and use your personal information in the job application process. To understand more about how Prove uses your personal information, please see our Recruitment Privacy Policy on our website.
