Job description
Our client is a well-established company in the Technology Industry.
They are seeking a Technical Support Team Leader to take on a leadership role in a fast-paced, innovative environment.
Job Responsibilities:
Lead, coach, and mentor a team of Technical Support Representatives
Oversee daily operations, ensuring service levels are met and exceeded
Handle escalations and assist in resolving complex technical issues
Monitor team performance and provide regular feedback and reports
Develop training initiatives to enhance technical knowledge and efficiency
Collaborate with internal teams to improve support processes and customer satisfaction
Maintain a strong customer-focused approach while managing multiple priorities
Experience in a technical support or helpdesk leadership role
Strong background in troubleshooting technical products or systems
Excellent problem-solving, communication, and leadership skills
Ability to coach and develop a team to deliver high-quality customer support
Familiarity with helpdesk/ticketing systems and remote troubleshooting tools
Highly organised with strong attention to detail and the ability to multitask
Permanent work-from-home set-up
Dayshift (Australian business hours)
Full-time job
HMO
Annual leave
Christmas Bonus equivalent to 1 month’s wage (pro-rata)
