Job description
Company Description
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
We have received more than 100 coveted industry awards including “Product of the Year- SD-WAN and UCaaS”, “Excellence in Customer Service”, “Unified Communications Excellence”, “Best in Show,” “Best Telecom Deal” and “Top Channel Program”.
Job Description
The Project Manager is responsible for acting as the single point of contact and management for multiple client orders. Client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues.
There will be significant interfacing with sales agents and other staff members. The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel and be highly organized.
.We’re hiring for this role in Latin America.
Profile for Success:
- Accountable for their client’s overall customer satisfaction.
- Responsible for timely project completion, issue identification/resolution, and customer delivery
- Ensures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasks
- Meet the highest standards and minimize the customers attrition rate
- Remote support for all customers inquiries and tickets
- Performs daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects
- Collects and records documentation including customer set-up documents and implementation related information
- Creates and executes project work plans and revises when appropriate to meet changing needs and requirements
- Summarizes progress of project and prepares interim and project completion reports
- Facilitates efficient and effective internal team and external customer meetings
Qualifications
- Must Have Telecom Project Coordination experience
- Full-time position out of our Van Nuys headquarters
- Must be able to easily learn and use new software programs
- Excellent customer service skills
- Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
- Must possess initiative with strong analytical and problem solving skills
- Strong analytical and decision making skills
- Strong verbal and written communications skills
- Strong interpersonal, organization and planning skills
- Ability to effectively communicate with internal and external customers
- Must possess excellent MS Office skills
- Must display great attention to detail
- Comfortable making presentations and facilitating meetings
Additional Information
Key Responsibilities:
• Oversee all aspects of event planning and management, including logistics, budgeting, and vendor coordination.
• Create purchase orders, manage invoices, and support event promotion through email and social media campaigns.
• Conduct venue research, coordinate booth shipments, and manage event setup and teardown, including AV equipment and staffing.
• Develop and maintain event timelines, ensuring milestones are met and resources are allocated effectively.
• Build strong relationships with vendors, venues, and other external partners.
• Price and order materials such as furniture, carpeting, labor, and audiovisual equipment to meet event needs.
• Serve as the primary point of contact for attendees, vendors, sales teams, and internal stakeholders.
• Monitor live event activities, addressing and resolving issues in real-time.
• Track event costs, maintain budgets, and ensure timely deposits and invoice payments.
• Prepare post-event reports to assess performance and identify opportunities for improvement.
• Handle other duties as assigned by management.
• Follow SOC2 protocols to ensure compliance with security, privacy, and data protection standards during event planning and execution.
Working Conditions:
This is a remote position. Candidates must have a reliable internet connection and a suitable workspace to effectively perform job responsibilities.
