Twilio

Founded in 2008, we offer a Customer Engagement Platform (CEP) that combines communication APIs with AI and first-party data. Our platform helps businesses build direct, personalized relationships with their customers worldwide. We support engagement needs across sales, marketing, growth, and customer service. Our products include Messaging (for SMS, WhatsApp, and other text messages), an Email API for large-scale delivery, and Voice for creating voice experiences. We also provide Authentication and identity tools to prevent fraud and secure accounts, along with a Customer Data Platform (CDP) for collecting and managing customer data to gain real-time insights. Twilio Flex is our customizable cloud contact center software, allowing for tailored digital engagement. Our platform serves developers, product owners, marketers, data engineers, support, and sales professionals. Hundreds of thousands of businesses and millions of developers in 180 countries use it. We support server-side SDKs including Python, C#, PHP, Ruby, Java, JavaScript, and Curl. We have over 392,000 active customer accounts and hold over 400 patents. Recent reports from Gartner and IDC recognized us as a Leader in CPaaS and Customer Data Platforms for B2C users.

Our mission is to empower developers and help businesses create engaging customer experiences. We believe in building value over hype, and that the tools we create can improve lives globally through Twilio.org, our social impact initiative.

We have between 5,001 and 10,000 employees. Our culture thrives on creativity, inclusion, and positivity, empowering employees to learn, grow, and make an impact. We operate with a remote-first work environment, with occasional travel for in-person meetings. Our engineering teams often work autonomously, like startups, and we emphasize learning, teaching others, and sharing ideas both verbally and in writing.

We offer a comprehensive benefits package, though specific offerings may vary by location: * Competitive pay * Generous time off, including paid sick and personal leave * Parental and wellness leave * Health and wellness benefits (including healthcare insurance) * Retirement savings programs, such as 401(k) accounts and contributions * Equity plan eligibility * Corporate bonus and incentive programs * Commissions (where applicable) * Support for volunteering and donation efforts.