Job description
Company Overview:
Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. As we continue to expand our team, we are seeking a Global Training & Education Manager to join us on our journey.
We have organized ourselves culturally around a set of shared values. We are a team first, which means we are collaborative and support each other toward our common goals. We start everything from the outside in, starting with the customer and solving from there. We value trust, so we are a company of people who are open and direct, avoid politics, and who do what it takes to deliver on our commitments. And as we work together, we are empathetic, courteous, and fair, because we respect each other. Finally, we believe that creativity and innovation belong in all parts of the company in order to drive excellence in everything we do.
Position Overview:
Bose Professional is seeking a dynamic and strategic Global Training & Education Manager to design, develop, and deliver a world-class training and enablement program for our internal teams, channel partners, AV consultants, and end users. This role will own the full lifecycle of training—from curriculum strategy to content creation and delivery—and will play a critical role in sales enablement, brand education, and thought leadership. In close collaboration with Product, Sales and Marketing teams, this individual will produce high-impact training and sales content that builds product expertise, accelerates market adoption, and continues to position Bose Professional as a trusted industry leader.
Key Responsibilities:
Curriculum Strategy & Ownership
- Lead the development and ongoing refinement of a comprehensive training curriculum that spans:
- Technical product education (hardware, software, system integration)
- Sales enablement (positioning, objection handling, use case selling)
- Broader thought leadership (e.g., “Audio 101,” ROI of premium sound in commercial spaces)
- Align curriculum with business priorities, product launch timelines, and customer needs across verticals and regions.
Content Creation & Sales Enablement
- Partner with Product and Marketing teams to create compelling training and enablement assets, including:
- Interactive e-learning modules and certification tracks
- Product walkthrough videos and “how-to” demonstrations
- Sales playbooks, battle cards, and competitive guides
- Vertical-focused pitch decks and ROI calculators
- Webinars, live workshops, and field-ready presentation kits
- Tailor content to diverse audiences: from sales and support teams to consultants, integrators, and facility managers.
- Ensure all content reinforces Bose Professional’s value proposition and drives confident engagement across the buyer journey.
Training Delivery & Global Execution
- Facilitate live and virtual training sessions for internal and external audiences, ensuring a high-quality, engaging experience.
- Lead a formal “Train-the-Trainer” program to equip in-field Sales Engineers with the knowledge, tools, and confidence to independently deliver training events.
- Coach regional teams on effective facilitation techniques and content customization.
- Build repeatable training kits, speaker notes, and modular content that Sales Engineers can tailor to local partner and customer needs.
Stakeholder Engagement & Alignment
- Serve as the primary liaison for training and enablement across Sales, Sales Engineering, Product Management, and Marketing.
- Gather regular feedback from stakeholders to refine content, identify knowledge gaps, and align on business goals.
Performance Measurement & Optimization
- Define and track training KPIs and enablement impact (e.g., training completion rates, sales confidence scores, partner engagement).
- Continuously optimize training and content strategy based on analytics, user feedback, and evolving business needs.
Manage our Global Headquarters Experience Center
Collaborate with cross-functional teams to ensure the Bose Professional Experience Center in Hopkinton, MA is updated, functional, and leveraged as a showcase for product demonstrations and immersive training experiences.
Support Company objectives by completing additional tasks as needed
Qualifications:
- 5+ years of experience in training, curriculum development, content creation, or sales enablement—preferably in professional audio, AV, or adjacent tech industries.
- Deep understanding of professional audio and networking systems.
- A demonstrated ability to grasp. Communicate, and train technical concepts with ease.
- Experience in designing, programming, and deploying DSP and audio networking systems in commercial environments; prior experience as a DSP trainer is a strong plus.
- Proven experience developing both technical and commercial/sales-focused training content.
- Outstanding communication, facilitation, and presentation skills with a talent for storytelling and simplifying the complex.
- Experience using modern learning platforms, content development tools (e.g., Camtasia, Adobe Creative Suite), and sales enablement platforms (e.g., Highspot, ShowPad).
- Willingness and ability to travel domestically and internationally (approx. 20–30%).
What Sets This Role Apart:
- A unique opportunity to shape how Bose Professional is perceived in the market—not just as a product innovator, but as an educator, partner, and thought leader.
- A highly collaborative, cross-functional role with global impact— empowering sales, elevating partners, and inspiring customers worldwide.
- The chance to define a scalable enablement engine that fuels long-term growth, adoption, and loyalty across the Fusion ecosystem and beyond.
Bose Professional is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.
Position/Title:Global Training & Education Manager
Time Type:Full-time
Location:Preference for Hopkinton, MA area (Hybrid), open to US remote if located elsewhere
Reports to:Director of Product
Department:Product
