Job description
Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person! Today, joining our main Brand Viventura means joining a structured and financially solid player, socially committed to the V Social foundation. Our mission is to make travelers experience the true South America by offering amazing trips and unique experiences.
As our Travel Specialist, you’ll be the first person to inspire our customers to travel to South America with Viventura. As an expert with a true passion for South America, you’ll have the freedom to create and sell high-quality, authentic group trips to French-speaking clients, whereas we’ll rely on you to manage smooth trip preparation and follow-up. You will provide excellent customer service to our French-speaking clients by email and over the phone.
You will report directly to our Brand Director and work in a growing international team surrounded by four exceptional, caring, and passionate individuals. We thrive in our diversity and rely on the perspectives and knowledge of people from all backgrounds.
NOTE: Please keep in mind, we’ll only consider applications written in English.
The job can be remote or in presence, from our Berlin office.
On daily basis, you will
- Design of amazing trips that will delight your customers.
- Get the best deal for Viventura and our clients, negotiating the services and prices with the local service providers.
- Provide a unique sales experience by phone and email that will help us to reach your goals.
- Coordinate reservations with our flight department and local service providers.
- Put the traveler into the focus and delight them with a world-class customer service that actually address customer needs.
The basics that you bring along
- Your mother tongue is French and you have excellent written expression.
- Great passion for at least 2 countries in South America, extensive travel experience in these countries.
- 2+ years experience in Sales and Customers service.
- Fluent oral and written knowledge of English.
- Identify opportunities to apply AI and take initiative to implement solutions.
- It’s fun to be around you, and your future colleagues enjoy working with you.
- And last but not least: you bring a positive attitude and remain calm under stress.
You can impress us even more with
- Good knowledge of Spanish for partner communication is a big plus.
- Experience in tourism industry and especially tour-operator.
- Experience in negotiation.
- Software skills.
What we promise you
- Freedom to be creative in achieving results.
- International & friendly working environment.
- Quarterly Social Days and Team Events.
- Work out of other offices in the Ventura network around the world.
- Opportunity to constantly learn and grow.
- We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
- Yearly 2-week-offsite , if we achieve our goals.
- Participation in the overall company’s profits.
- Visit our Career Page to get more insights into our office life.
Curious?
You are looking for a job you love and at the same time you come up to our requirements, are enthusiastic about the responsibilities for this position and on top of that share our values? Then, we are looking forward to receiving your application in English.
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Confidentiality & Diversity Applications at Ventura TRAVEL are treated with strict confidentiality. We use a professional HR-Software which only grants access to your applications to HR, the Recruiting Manager and the interviewers.
It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.
