Job description
JOB SUMMARY
The VP, IME Operations role is responsible for overseeing and optimizing the end-to-end operations of the Independent Medical Examination (IME) divisions. This role ensures operational excellence, quality service delivery, compliance with regulatory standards, and alignment with organizational goals. The VP will lead cross-functional teams, drive process improvement, and play a key role in strategic planning and execution to support growth and client satisfaction.
Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.
MAJOR DUTIES & RESPONSIBILITIES
- Provide strategic leadership and day-to-day oversight of all IME operations, including referral and board management, provider relations, scheduling, quality assurance, and reporting.
- Implement and manage key performance indicators (KPIs) to monitor efficiency and productivity. KPIs include turnaround time (TAT), Quality (measured via clarifications), Operational Issues (%), and customer feedback.
- Develop and implement operational strategies that optimize the IME workflow, reduce turnaround times, and improve service quality.
- Oversee provider network utilization, scheduling, case management, and quality assurance processes.
- Drive continuous improvement through data analysis, performance metrics, and process innovation.
- Lead, mentor, and develop a cross-functional operations team to support a culture of accountability and excellence.
- Drive operational efficiency, scalability, and standardization across regions or functional teams.
- Collaborate with executive leadership to develop and implement business strategies aligned with corporate objectives.
- Develop, monitor, and report on KPIs, service level agreements (SLAs), and other performance metrics.
- Lead, mentor, and manage a team of Directors, Managers, and other key staff to build a high-performing, results-oriented culture.
- Ensure compliance with all federal, state, and industry regulations related to medical reviews, data privacy, and client contracts.
- Participate in executive leadership discussions, contributing to company-wide strategic planning.
Other duties & special projects, as assigned and based on business needs.
EDUCATION/CREDENTIALS:
A Bachelor’s Degree is preferred.
JOB RELEVANT EXPERIENCE:
10+ years of progressive leadership in healthcare operations; IME or similar healthcare services experience strongly preferred.
Proven track record of operational excellence, staff leadership, and process improvement.
JOB RELATED SKILLS/COMPETENCIES:
Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work.
WORK FROM HOME TECHNICAL REQUIREMENTS:
Supply and support their own internet services.
Maintaining an uninterrupted internet connection is a requirement of all work from home position.
This job description is subject to change at any time.
Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.
ABOUT DANE STREET:
A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.
