Job description
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Title: CPT-10282 Medical Virtual Assistant (Insurance Verification & Front Desk Support)
Independent Contractor – Telehealth Business Support - Junior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
Client is a single-provider ophthalmology practice seeing approximately 20 patients per day. We are seeking a reliable and detail-oriented part-time Virtual Assistant to support insurance verification and front desk administrative functions, ensuring accurate patient eligibility and smooth daily operations.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
- Insurance Verification & Patient Eligibility
- Verify patient insurance eligibility for visits and procedures prior to appointments
- Confirm in-network vs. out-of-network coverage
- Determine patient financial responsibility (copays, deductibles, coinsurance) before check-in
- Identify insurance issues in advance to prevent denied or rejected claims
- Ensure accuracy of insurance data within the EHR system
- Appointment Scheduling & Front Desk Support
- Schedule, reschedule, and confirm patient appointments based on office protocols
- Follow provider-specific scheduling rules for visit types and appointment slots
- Assist with patient communications related to scheduling and insurance questions
- Phone & Administrative Support
- Answer and route incoming phone calls using a VOIP system (e.g., RingCentral or Google Voice)
- Provide professional and courteous phone support on behalf of the practice
- Perform general administrative tasks as needed
- Document and track tasks using Google Docs
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
- Prior experience in medical insurance verification
- Familiarity with medical billing concepts, eligibility checks, and patient responsibility
- Experience working with EHR systems, preferably Athena
- Strong attention to detail and accuracy
- Clear verbal and written communication skills
- Ability to follow office-specific workflows and protocols
- Reliable internet connection and professional work setup
- Experience supporting ophthalmology or specialty medical practices (preferred)
- Prior virtual assistant or remote healthcare support experience (preferred)
- Ability to work independently with minimal supervision once trained (preferred)
Systems and Tools
- Athena Health (Athena) – required (or strong prior experience)
- Google Workspace / Google Docs
- VOIP phone systems (RingCentral, Google Voice, or similar)
Work Schedule
- Contracted Hours per Week: 10 Hours
- Scheduled Working Days: Monday through Friday
- Daily Working Time: TBD
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
By submitting your application, you acknowledge that this opportunity is for an independent contractor engagement and not an offer of employment. All applications will be reviewed based on alignment with client needs, qualifications, and availability. If selected, a member of our team will reach out to discuss next steps and potential client matching.
We look forward to reviewing your application and potentially working with you on future client engagements!
