Job description
Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.
SUMMARY
The Billing Lead plays a key role in overseeing daily billing operations for Avetta’s global supplier network. This is a hybrid role that combines leadership, process ownership, and direct billing execution. The ideal candidate will be a natural leader with analytical and organizational skills, someone who can coach others, identify process improvements, and drive accountability across a high-volume billing team.
This position is ideal for a candidate with billing experience who thrives in a fast-paced SaaS environment and is eager to grow into broader leadership and operational management responsibilities. Preference will be given to candidates who reside within a commutable distance to Avetta’s Lehi, UT office (3300 Triumph Blvd, Suite 800, Lehi, UT 84043) and are able to follow a hybrid work schedule of three days in-office and two days remote each week.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Supervise and support a team of Billing Specialists handling daily supplier invoicing.
- Manage team workloads, ensuring billing is accurate, timely, and compliant with company policies.
- Serve as a point of escalation for billing questions, exceptions, and customer inquiries.
- Perform billing tasks in Zuora as needed, maintaining proficiency in all key systems.
- Lead daily billing reviews and monitor team metrics (accuracy, timeliness, and productivity).
- Partner with cross-functional teams including Sales, Customer Success, and Accounting, to resolve billing issues and align priorities.
- Identify and implement process improvements to increase billing accuracy and reduce manual work.
- Support training, onboarding, and continuous skill development of billing team members.
- Assist with internal audits and data validation to ensure completeness and accuracy of billed revenue.
- Champion a positive, accountable, and team-oriented culture within Billing.
IDEAL EXPERIENCE:
- 3+ years of experience in billing, accounting, or related operations; SaaS or subscription billing preferred.
- 1+ year of informal or formal leadership experience (team lead, mentor, or project coordinator).
- Working knowledge of Zuora, NetSuite, or similar ERP/recurring billing systems is preferred.
- Strong Excel skills (pivot tables, lookups, and reconciliation formulas).
- Demonstrated ability to lead peers, balance competing priorities, and solve problems independently.
- Excellent written and verbal communication skills with an ability to work cross-functionally.
- Passion for continuous improvement and learning.
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