Klaviyo

Klaviyo (NYSE: KVYO) is a B2C CRM platform founded in 2012. We offer a unified solution that combines marketing automation, analytics, and customer service, using our built-in data platform and AI. Our platform helps businesses manage customer relationships and grow. Our offerings include AI-powered email marketing and SMS, supporting personalized, omnichannel experiences across platforms like WhatsApp.

Key features include our K:AI Marketing Agent, which analyzes sites and creates content, and our K:AI Customer Agent, which provides ²⁴⁄₇ customer service, answers questions, resolves issues, and suggests products. We also feature a Customer Hub for personalized shopping and service experiences and a Klaviyo Helpdesk for customer interactions.

Over 183,000 brands globally, such as Mattel, Glossier, Daily Harvest, and Liquid Death, use our platform. We process over 2 billion daily events, manage more than 7 billion customer profiles, and integrate with over 350 applications.

Klaviyo started as a customer database in 2012. We launched SMS in 2013, introduced marketing attribution and optimization in 2018, and added AI capabilities in 2023. By 2025, we expect to have a unified platform for marketing, service, analytics, and data.

Our mission is “empowering creators to own their destiny.” We operate based on eight core values:

• Put customers first: Prioritizing customers, then our customers’ customers, our team, and ourselves. We empathize with customers and start with their best interest.
• Win together: Operating as one team, promoting honesty, transparency, and respectful conflict, while incorporating diverse perspectives.
• Know the score: Being clear about success metrics and focusing on results, using data to inform our strategy.
• Be meticulous in your craft: Striving for high-quality work, being rigorous, thorough, and experts in our field.
• Move fast, no shortcuts: Valuing speed and ambitious deadlines while ensuring critical steps are not skipped.
• Drivers wanted: Encouraging proactivity, engagement, and taking responsibility for fixing issues, with a vision.
• Stay hungry, stay humble: Promoting curiosity, continuous learning, taking calculated risks, accepting feedback, and not tolerating “brilliant jerks.”
• We’re 1% done: Maintaining a beginner’s mindset, seeing opportunities for improvement, and aiming to benchmark against and surpass the best.

We have over 2,000 employees globally across six office hubs: Boston (our global headquarters), Denver, San Francisco, London, Dublin, and Sydney. Our work environment is intense and demanding, designed for those who thrive on challenge and seek accelerated growth and impact.

We emphasize an AI-first approach, where AI is fundamental to how we think, build, and operate. This includes automating personalized customer experiences and building autonomous teams. We expect all employees to be fluent in AI.

We value diverse perspectives and experiences, integrating inclusion into how we build teams, serve customers, and create products. Many of our roles operate on a hybrid work model. Our co-founders are Andrew Bialecki (CEO) and Ed Hallen (Chief Strategy Officer).

We offer a comprehensive range of benefits and perks, which may vary by location and eligibility. These include:

• Compensation: Competitive base pay, potential for annual cash bonuses and variable compensation (OTE for sales and customer success roles), equity, and sign-on payments.
• Health and Wellness: Healthcare coverage and wellness resources for employees and their families.
• Family Care: Parental leave and family well-being resources for major life events.
• Financial Benefits: Retirement support, stock discounts, insurance, and stipends for personal goals.
• Time Away: Paid Time Off (PTO), holidays, annual Recharge Days, and a fully paid sabbatical every five years.
• Learning and Growth: Stipends, resources, and mentorship for employee development.
• Lifestyle and Extras: Lifestyle accounts for health and personal goals, plus opportunities to engage creatively with our platform.
• Additional support: Relocation assistance and work authorization support are available for certain roles and locations, such as Dublin.

Our culture promotes ownership, continuous learning, and collaboration.