Travel Agent

Job description

About BizAway

Here at BizAway, we Deliver the Future of Travel. 😎

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, on a daily basis, we support companies, enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀

We know that success comes from People and deserves to be recognized.👫Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest-growing B2B scale-ups, then BizAway is the company you have been looking for. 🤩

We are looking for

We are looking for a driven and enthusiastic Travel Agent, with experience in customer care call centers (inbound calls, emails, and chats) that can solve customer concerns and create a seamless customer experience.

Your role in BizAway

• Made a reservation for our Client through the Platform and using our Provider
• Responding to our Client’s requests through phone, chat, mail, and travel requests through our platform
• Entering customer information in our system to issue a reservation or update the booking
• Explaining rules and procedures to use our service on the Platform
• Explaining rules of service (hotel, car, train, etc)

Your basic qualifications

• 1-2 years of previous experience in the Travel Industry
• Excellent knowledge of GDS systems or previous experience in a local travel agency
• Excellent knowledge of English and one of these languages (Italian or Spanish or Portoguese or German or French language)
• Availability to work in shifts (also night shift from 22 to 7 in the morning)
• High school diploma or equivalent required.
• Must pass pre-employment skills testing and background check

We are also interested in

• Good communication skills in English
• Customer Care experience
• Strong verbal and written communication skills
• Ability to learn and adapt to new software technologies

Our offer

📄 Permanent Contract

🕓 Full-time – 40h/week, rotating shifts that may include night shifts, weekends, and public holidays

🏠 Smart Working Policy (2 days remotely and 3 in the office), flexible working hours and great offices in Europe

💰 Salary starting from the 5th level and above, with a salary range of 23-28K, in accordance with the National Collective Agreement for the Commerce sector (CCNL Commercio)

💼  Equity in the company (stock options plan) and a Welfare program

✈️  A seat on a scale-up with skyrocketing growth

📈  Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions

🌍  Multicultural and international team

🙌  Collaborative and smart environment to work and learn

🍻  Free coffee to kick-start your day and free beers to celebrate together

The company ensures equal employment opportunities and pay transparency for all individuals, in compliance with Article 3 of the Italian Constitution, Legislative Decree ¹⁹⁸⁄₂₀₀₆ (Equal Opportunities Code), Law ¹⁶²⁄₂₀₂₁, EU Directive 2006/54/EC, and the more recent EU Directive ²⁰²³⁄₉₇₀ on pay transparency. The selection process is open without any discrimination based on gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Article 13 of EU Regulation ²⁰¹⁶⁄₆₇₉ (GDPR) and Legislative Decree ¹⁹⁶⁄₂₀₀₃, as amended by Legislative Decree ¹⁰¹⁄₂₀₁₈.