Job description
Description
Cut admin & boost hires with Carv’s Interview AI. In our own words: the future of recruitment.
At Carv, we’re at the forefront of developing cutting-edge SaaS solutions tailored to the recruitment services industry. Our platform empowers recruitment agencies and in-house teams to optimize operations, eliminate admin, and deliver unparalleled value to their clients and stakeholders.
We’re now looking for a highly motivated Enterprise Customer Success Manager (EMEA) to join our growing team. This role is pivotal in driving customer adoption, ensuring long-term success, and fostering trusted partnerships with our largest clients.
What You’ll Do
Own Customer Success & Growth
Act as the primary relationship owner for enterprise customers across EMEA and beyond.
Partner with clients to drive measurable outcomes from Carv’s AI solutions, aligning adoption with strategic business goals.
Develop and execute success plans that optimize workflows and deliver ROI.
Identify expansion opportunities and collaborate with Sales to support upsell and cross-sell.
Strategic Account Management
Manage complex, global enterprise accounts with multiple stakeholders.
Build strong, trust-based relationships with C-level and senior executives.
Act as a trusted advisor, guiding customers on best practices in recruitment tech and AI adoption.
Technical & Analytical Engagement
Discuss integrations, APIs, and platform capabilities confidently with both technical and non-technical stakeholders.
Monitor customer health and usage data to proactively identify risks and opportunities.
Deliver executive business reviews with clear reporting on adoption, usage, and ROI.
Collaboration & Advocacy
Work closely with Product, Support, and Sales to advocate for customer needs and influence roadmap priorities.
Share insights from the field to improve platform performance and client satisfaction.
Contribute to the development of Customer Success best practices as Carv scales globally.
Why Join Us?
This is your chance to be part of a forward-thinking company revolutionizing recruitment with AI-driven solutions. With leadership bringing 15+ years of SaaS and recruitment tech experience, you’ll join a fast-moving, high-potential environment where your impact will be visible.
What’s in It for You?
Competitive compensation package: Be rewarded for your impact.
Stock options: Share in our growth and success.
Top-tier tools: MacBook Pro and personal development budget.
Flexibility: Hybrid work setup across EMEA.
Career Growth: A chance to shape Customer Success in a scaling company.
Requirements
5+ years in customer success, account management, or client-facing roles within B2B SaaS.
Strong familiarity with SaaS platforms in recruitment technology, HR tech, or AI-driven solutions.
Proven track record managing global enterprise accounts across EMEA and/or beyond.
Able to influence C-level stakeholders and align product adoption with business goals.
Comfortable discussing integrations, APIs, and platform capabilities with both technical and non-technical stakeholders.
Data-driven approach to monitoring customer health, usage, and ROI.
Fluent English required.
Partner with clients to drive measurable outcomes from Carv’s AI solutions.
Act as a trusted advisor, aligning Carv’s technology with customer workflows and goals.
Comfortable being in the office 2-3 days a week;
Collaborate with Sales, Product, and Support to advocate for customer needs and identify growth opportunities.
Contribute to Customer Success best practices as Carv scales globally.
