Job description
Description
Customs Support Group (CSG) is Europe’s leading provider of customs services, operating across 12 countries. As part of our mission to deliver seamless customs solutions, we are undergoing a digital transformation to enhance operational efficiency and customer experience. We are seeking a dynamic Project Manager to join our growing team and help drive key digital initiatives across the group. The ideal candidate will have a strong background in project management, with a focus on international collaboration and cross-cultural communication.
The Project Manager will work out of Poland and will be responsible for managing and coordinating group-wide projects across 3 countries. This individual will oversee initiatives related to process optimization, Salesforce-based platforms, data consolidation, and other digital transformation efforts. While not expected to be highly technical, the ideal candidate should have strong project management skills and experience managing cross-border teams. Familiarity with Salesforce, customs- or logistics software and data-related projects will be a plus.
Tasks:
Project Planning and Execution
Develop comprehensive project plans, including timelines, milestones, and resource allocation
Coordinate and lead cross-functional teams across multiple countries to ensure project objectives are met
Manage project scope, identifying and mitigating risks throughout the project lifecycle
Stakeholder Management
Build and maintain strong relationships with key stakeholders across the Central European Cluster
Facilitate effective communication between team members, management, and clients
Present project status reports and updates to senior management and stakeholders
Process Improvement
Identify opportunities for process optimization and standardization across countries
Implement best practices in project management methodologies, adapting them to suit the needs of international projects
Change Management, rollouts and adoption of digital initiatives
Lead change management initiatives related to project implementation
Develop and execute training programs to ensure smooth adoption of new processes or systems
Financial Management
Monitor and control project budgets, ensuring projects are delivered within financial constraints
Prepare cost estimates and track project expenses across multiple countries Profile:
Required:
Minimum 5 years of experience in project management, preferably in an international context
Strong knowledge of project management methodologies (e.g., PRINCE2, PMI, Agile)
Excellent communication and interpersonal skills, with the ability to work effectively in a multicultural environment
Fluency in English both verbal and written; additional German is a plus
Comfortable with ambiguity and must be a self-starter
Preferred:
Experience with customs, logistics, or supply chain projects
Familiarity with Salesforce or similar CRM systems
Basic understanding of data management and analysis
PMP or PRINCE2 certification
Key Competencies:
Strong leadership and team management skills
Ability to adapt to changing priorities and manage multiple projects simultaneously
Excellent problem-solving and decision-making abilities
Cultural sensitivity and awareness
Proficiency in project management software and tools
What we offer:
A dynamic and international work environment
A permanent position with growth potential
Attractive fringe benefits, including a pension plan
Hybrid working model and flexible working hours
Learning & development opportunities
