Job description
Location: North America (U.S. or Canada)
Department: Operations
Reports To: Director of Operations
Position Summary
We are seeking an experienced Microsoft Dynamics 365 Technical Analyst to oversee, maintain, and continuously improve our existing Dynamics 365 environment. This individual will serve as both a technical expert and a strategic partner, ensuring the system remains current, optimized, and aligned with organizational goals. The ideal candidate combines deep platform knowledge with strong communication and customer service skills — translating business needs (“customer speak”) into effective Dynamics 365 solutions.
Key Responsibilities
Maintain and update the current Dynamics 365 environment, ensuring system stability, security, and performance.
Manage regular platform updates, rollouts, and patches, including testing and validation before deployment.
Monitor integrations, workflows, and automations to ensure seamless operation across departments.
Collaborate closely with the Director of Operations, Team Leads, and key stakeholders to understand business processes and requirements.
Translate user and departmental needs into actionable Dynamics 365 configurations, enhancements, and workflows.
Document system architecture, data flow, and configuration changes for transparency and continuity.
Stay current with Microsoft Dynamics 365 updates, features, and best practices.
Recommend enhancements or new capabilities to improve efficiency, productivity, and user experience.
Lead or support system upgrade and enhancement projects, ensuring minimal disruption to operations.
Provide responsive, high-quality support to users, resolving issues efficiently and professionally.
Deliver training and documentation to ensure users understand new features and processes.
Act as a liaison between business teams and Internal Support, ensuring clear communication and expectation alignment.
Qualifications
Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience).
3-5 years of experience working with Microsoft Dynamics 365 (Sales, Customer Service, Project Operations, or Business Central preferred).
Proven experience managing Dynamics environments, including updates, configuration, and custom workflows.
Strong understanding of data modeling, integration points, and Power Platform tools (Power Automate, Power Apps, Power BI).
Proficiency in Dynamics 365 administration, configuration, and security roles.
Familiarity with Microsoft Power Platform, Azure integrations, and data connectors.
Experience in managing release cycles and system testing.
Excellent verbal and written communication skills.
Strong problem-solving and analytical skills.
Exceptional customer service and stakeholder management abilities — able to translate business needs into technical solutions (i.e. a deep understanding of the consultative approach.)
Preferred Qualifications
Microsoft Certified: Dynamics 365 + Power Platform Solution Architect (or similar certification).
Microsoft Certified: Power Platform Developer Associate or Dynamics 365 Functional Consultant (Sales / Project Operations / Customer Service).
Experience with Dynamics 365 Finance & Operations or Business Central (ERP modules).
Experience supporting a distributed or global team environment.
Previous experience working in a technology consulting or IT services organization.
Experience using DevOps or ALM for Dynamics 365 deployments.
Understanding of data governance, compliance, and security best practices within the Microsoft ecosystem.
Why Join Us
Opportunity to lead and shape the evolution of a key enterprise platform.
Collaborative environment with a focus on efficiency, innovation, and teamwork.
Competitive compensation, flexible arrangements for nearshore/offshore candidates, and strong career growth potential.
Cyclotron is an Equal Opportunity Employer. Cyclotron values diversity, equity and inclusion, and aims to practice DE&I in all that we do.
