Job description
Company Description
WHO ARE WE?
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.
Job Description
WHAT’S THE JOB?
Join Horizon North and be part of a team that delivers exceptional hospitality and operational excellence in some of Canada’s most unique and challenging environments. This competitive project-based position is primarily located in Nunavut, with flexibility to work from home and occasional travel to other projects. If you thrive in dynamic settings, excel at building strong teams, and have a passion for creating outstanding client experiences, this role is for you.
The Operations Manager is a strategic builder and change agent responsible for leading multiple remote hospitality sites. This role designs and implements scalable systems, drives performance improvement, and ensures alignment with corporate, regional, and client standards. The OM leads cross-functional teams, builds operational frameworks, and fosters a culture of innovation and accountability. Success is measured through system effectiveness, KPI achievement, and the ability to lead projects that enhance service delivery, workforce engagement, and financial outcomes.
Ideal candidates will have a proven track record in hospitality or remote site management, with strong leadership skills, operational expertise, and the ability to thrive in dynamic, challenging environments.
This is a safety-sensitive position requiring drug and alcohol testing as a condition of employment.
Key Responsibilities:
Process Design & System Implementation
- Innovation: Minimum two process improvement initiatives launched annually; measurable impact on service or cost
- Client: No unresolved escalations >48 hours; positive client scorecard trends across sites
- People: Leadership development plans in place; turnover below target; 100% training compliance
- Financials: Regional budget adherence; 5–10% YoY cost savings; forecasting accuracy within ±3%
- HSEQ: 100% audit compliance; systems implemented across all sites; corrective actions closed within SLA
Performance Management & Continuous Improvement
- Standardize SOPs, reporting tools, and service models across sites
- Lead change management initiatives to improve service delivery and efficiency
- Build and deploy operational systems aligned to corporate/client standards
HSEQ Leadership
- Monitor KPIs and coach site leaders to meet targets
- Launch improvement projects with clear metrics and timelines
- Analyze site-level data to identify trends and opportunities
Financial & Client Stewardship
- Lead emergency preparedness planning and training
- Review audit results; direct corrective actions and recognition programs
- Implement regional HSEQ programs; ensure compliance and readiness
Workforce Planning & Leadership Development
- Serve as an escalation point for client issues; maintain strong relationships
- Approve major purchases, contracts, and staffing plans
- Manage regional budgets and P&L performance
- Accountable for a 100% completion of scheduled internal and client audits.
Qualifications
WHO ARE WE LOOKING FOR?
Experience: Minimum 5+ years of progressive management experience in hospitality or remote camp operations, including oversight of catering, housekeeping, janitorial, and maintenance services.
Education: Post-secondary education in business, hospitality, facilities/operations management, or related field. Trades or technical certifications are an asset.
Technical Skills: Advanced proficiency in Microsoft Office (especially Excel) and experience with hospitality or facility management software.
Financial & Operational Acumen: Proven ability to analyze budgets, forecasts, and schedules to optimize service delivery and control costs.
Remote Operations Expertise: Adaptable, resourceful, and experienced in the unique challenges of remote northern environments, including occasional travel to multiple sites
Working Conditions:
Project-based role with primary work in Nunavut (e.g., 2 weeks on / 2 weeks off or similar), flexibility for remote work when not on-site.
Ability to work long shifts and rotational schedules.
Endurance to function effectively in remote northern climates, including extreme cold, wind, or lack of daylight during certain periods.
Resilience under isolation conditions—long periods away from home with limited external contact.
Occasional travel to other projects across Canada.
Fly-in/fly-out arrangement; shared accommodations and meals provided while on-site.
Extended periods away from home with possible weather-related travel delays.
Must comply with all company and client health, safety, and operational standards.
Additional Information
WHAT’S IN IT FOR YOU?
- Enjoy excellent work-life balance.
- Extended health and dental benefits.
- Travel time is paid.
- Whereas other companies are downsizing, we are growing!
- Be #1 on day 1 by joining an industry leader.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
