Job description
If you’re here, it’s because you’re looking for an exciting ride.
A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.
Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.
Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.
What makes our ride unique?
🤝 Our strong culture and non-vanilla personality.
💪 A Talent House.
🤝 Our commitment to being a force for good.
We have a vision: Building the largest marketplace in your city, to give access to anything in minutes . And this is where your ride starts…
YOUR MISSION
As a Partner Support Intern, you will deal directly with Glovo partners by helping them with their needs and providing brief performance improvement training.
In addition, you will play an important role in projects aimed at improving not only the user experience in our application, but also the experience of Partners during the management of their orders.
This individual must be highly curious, motivated, self-starter, able to identify and solve problems and to offer the best experience to our partners. A communicative personality with a drive to take care of others’ wellbeing is essential!
THE JOURNEY
- Create and manage a good relationship with partners: maintaining a good relationship with partners is essential for the Partnership success
- Track partner KPIs: this person will be responsible for analysing partner performance and contacting them via email and phone in search of improvements in the partner experience and, consequently, partner growth.
- Solve problems: we are looking for someone who can identify the source of possible problems affecting partners and can make the necessary arrangements to fix them and/or propose new solutions.
- Deal with different issues related to the maintenance and management of partners: this implies having contact with different internal teams and tools, providing support excellence to partners and stakeholders.
- Applying and identifying improvements in processes: critical thinking and creativity towards tools and processes is a must have.
WHAT YOU WILL BRING TO THE RIDE
- Capability of bridging analytical and communication skills for added-value impact
- Familiarity with remote support processes and tools
- Highly organized, responsible and self-motivated
- Curiosity and a problem solving mindset
- Commitment to work with deadlines
- Bachelor degree in Business Administration, Economics, Engineering or any related field
- Previous experience with Google Sheets/Excel (must), Salesforce (plus), Looker (plus)
- Languages: English and Portuguese are a must
Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don’t meet our musts don’t let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:
- 🍔 Monthly Glovo credits to satisfy your cravings!
- 🏊 Discounted gym memberships to keep you energized.
- 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
- 👪 Enhanced parental leave, and office-based nursery.
- 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!
