Job description
Harbor seeking a detail-oriented and proactive Associate Consultant with 3-8 years of relevant experience in software such as Onit, Evisort, Ironclad, TeamConnect, and Salesforce. The ideal candidate will have a solid understanding of business process automation tools, platform-based configurable products, and the software development lifecycle. This role requires strong communication and analytical skills to effectively support and implement software solutions while serving as a trusted advisor to both technical and non-technical stakeholders. This is a hybrid position working on-site from our Moncton, New Brunswick office.
Key Responsibilities:
- Provide Onit application support and assist in software implementation projects.
- Work closely with Harbor, Onit, and client resources to support Onit data migration and integration development projects.
- Be open to learning new technologies to support Harbor implementation projects.
- Work closely with clients and internal Harbor team to understand their business processes and configure solutions accordingly.
- Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner.
- Act as a customer advocate within the organization, ensuring customer needs are understood and met.
- Build and maintain strong relationships with cross-functional teams including product, engineering, and customer success.
- Analyze client issues, troubleshoot problems, and provide effective resolutions in a timely manner.
- Set accurate expectations with customers and proactively communicate updates throughout the support lifecycle.
- Manage multiple tasks and projects simultaneously under tight deadlines.
- Maintain high responsiveness and attention to detail in a fast-paced environment.
- Provide training to Harbor resources in India to help them gain greater expertise in Onit
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
