Job description
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Equity in a rapidly growing startup backed by top-tier VCs
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As the Vice President of Product Design, you play a critical leadership role within the product design organization, helping define and advance the strategic vision for design while ensuring it is deeply embedded in the product development process. You collaborate closely with other design leaders, Product, and Engineering to deliver cohesive, user-centered product experiences that align with the company’s broader objectives.
Your focus is on fostering a strong design culture, developing design talent, and enabling teams to consistently deliver high-impact work. You balance visionary leadership with hands-on execution, ensuring design strategies not only inspire but also translate into polished, cohesive launches that delight customers and drive measurable business outcomes. You are a passionate advocate for user-centered design, a mentor of design leaders, and a partner to executive peers across Product, Engineering, and Marketing.
How teams design and build products is rapidly changing with generative AI prototyping tools, you will help us navigate and thrive in this new reality.
What you do each day:
Design Leadership;
- Provide leadership within the product design organization, mentoring and developing individual contributors and design leaders, all while fostering a culture of creativity, growth, and operational excellence.
- Champion best practices in UX, visual design, design systems and patterns, and information architecture.
- Establish KPIs and design metrics to evaluate impact, optimize processes, and ensure design outcomes support business growth.
- Develop and scale processes for using generative AI tools for rapid prototyping.
Deliver Exceptional Product Experiences
- Oversee design for Fintech, Business Solutions and emerging product areas, ensuring a cohesive, end-to-end experience across the platform.
- Collaborate directly with Product and Engineering leadership to define roadmaps, prioritize initiatives, and execute high-quality launches.
- Ensure consistency and scalability by advancing design systems and patterns, tools, and processes.
Set Strategic Vision & Direction
- Define and articulate the company-wide design vision, ensuring alignment with business strategy and customer needs.
- Oversee design strategies that drive innovation, strengthen brand and product cohesion, and deliver measurable results.
Influence & Represent Design
- Serve as a key representative of the design organization at executive meetings, board presentations, and industry events.
- Advocate for the value of design thinking across the company, embedding user-centered approaches into product and business decisions.
Qualifications:
15+ years of experience in product design, including at least 10 years in leadership roles managing and scaling design teams.
Experience managing teams of 10 or more designers, including individual contributors and design managers.
Proven track record of shipping customer-focused digital products at scale, ideally within SaaS or Fintech.
Strong understanding of user-centered design principles, design systems, and cross-platform experience (responsive Web, iOS, Android).
Experience working in Agile development environments using tools like Figma, Jira, and Confluence.
Bachelor’s degree in Design, HCI, or related field; advanced degree preferred.
Portfolio demonstrating ability to drive innovative design solutions that achieve business and user outcomes.
What will help you succeed:
Exceptional leadership and communication skills, with the ability to influence at the executive level and inspire teams.
Balance of visionary design leadership with operational rigor.
Data-driven mindset with deep fluency in design metrics and research to inform decisions.
Entrepreneurial spirit and a passion for building scalable organizations.
Relentless focus on improving the lives of our customers—our Pros—through design.
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Location Dependent Information
This role is open to candidates and comes with a comprehensive compensation package, including salary, bonus, and equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
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