Job description
Hover is making the homeowner journey easy, transparent and fun. Starting with the home improvement industry, we’re answering age-old questions like, “What is it going to look like?” and “What is it going to cost?”, by helping homeowners and pros visualize what’s possible with Artificial Intelligence (AI) and interactive 3D property models. Homeowners, contractors, and insurance professionals all use Hover to get fully measured, accurate, and interactive models of any property—in a matter of minutes, and with just a few snaps of a smartphone camera.
Join a team that is rooted in challenging the status quo, persistence, and dedicated to serving our employees, customers, and communities. With key investors, including Google Ventures and Menlo Ventures and leading insurance carriers such as Travelers, State Farm, and Nationwide, Hover is committed to changing the world, one home at a time. At Hover, we believe there is strength in diversity and are fostering an inclusive and diverse culture by hiring qualified, talented people from a wide variety of backgrounds.
About the position
As an Account Manager at Hover, your responsibilities will be primarily focused on growing and strengthening relationships with Hover’s enterprise Insurance partners. As the team attracts new insurance partnerships, you will manage growth within the account and develop strong relationships with key stakeholders across various business, training, and project management teams. In this role, you will be responsible for running pilot programs, developing and executing enablement plans to successfully roll out Hover’s solution within new accounts, answering customer requests, identifying growth opportunities within the account and managing customer contract renewals. You will also work closely as the liaison between cross-functional teams at Hover, including Sales, Product Development, Engineering, Finance, and Production departments.
You will contribute by
- Lead and manage all pilot programs including weekly progress meetings between technical and business units
- Lead and manage customer rollouts and customer renewals
- Manage client expectations, and ensure the timely and successful delivery of Hover’s solutions according to customer’s needs and objectives
- Strengthen existing account utilization, and identify opportunities for account growth
- Develop trusted advisor relationships with key stakeholders, executive sponsors, and field staff
- Become the Subject Matter Expert on the Hover platform features and functionality, as well as the Go-To-Market approach
- Clearly communicate the progress of monthly & quarterly initiatives to internal and external stakeholders
- Build QBR decks that show client growth and success
- Forecast growth and track key account metrics
Your background includes
- 3+ years of experience as an Account Manager, National Account Manager, Account Executive, or relevant role
- Ability to develop robust enablement plans based on a customer’s workflow and requirements
- Proven track record of upselling or retention in enterprise accounts
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (Salesforce, Excel, G-Suite)
- Solution-oriented sales philosophy built around asking questions, listening, GAP and Challenger selling methodologies
- Great attitude, with a commitment to being an excellent team mate and cultural contributor
- Property & Casualty Insurance experience a nice to have
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Hybrid roles at Hover
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.
The US base salary for this full-time position ranges from $147,000-$182,000, with an OTE of $210,000-$259,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
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