Job description
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
Join our team as a Collections & Accounts Receivable Specialist to support our US-based client. This role focuses on follow-up on overdue invoices, ensuring payments are collected promptly while maintaining accuracy in all AR records.
PLEASE NOTE:
- Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (4:00 PM – 01:00 AM South African time - subject to daylight savings). Weekend Coverage may be required if a call comes in. The client will provide advance notice if shifts need to be adjusted.
- Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
- Work Environment: Fully remote.
Job Responsibilities:
- Proactively follow up on aging customer invoices via phone and email to ensure timely collections.
- Maintain a strong focus on the end goal of recovering outstanding payments, not just completing required steps.
- Identify issues that delay payment (incorrect contacts, missing info, disputes, etc.) and take initiative to resolve them independently.
- Escalate challenges when needed but demonstrate strong ownership of all assigned accounts.
- Maintain accurate records of all communications and follow-up activities in internal systems.
- Communicate professionally while remaining assertive and firm to achieve collection targets.
- Collaborate with internal teams to ensure alignment on account statuses and action plans.
Soft Skills:
- Excellent written and verbal English communication.
- Highly proactive and able to take full ownership of accounts.
- Goal-driven with a strong understanding of the desired outcome: collecting outstanding money.
- Assertive, confident, and persistent in driving results.
- Strong problem-solving ability - able to uncover correct contacts, resolve account issues, and remove obstacles.
- Professional and calm under pressure.
Technical Skills:
- Basic computer skills, including MS Office and Outlook.
- Comfortable navigating systems to update records accurately.
If you are not contacted within 14 working days, please consider your application unsuccessful.
