Job description
Company Description
👋🏼 We’re Nagarro.
We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18 000+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We’re looking for great new colleagues. That’s where you come in!
By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.
Job Description
Nagarro is seeking an accomplished and strategic Director of IT Delivery to lead key client relationships and drive growth across high-impact accounts. This senior leadership role requires a strong blend of business acumen, technology understanding, and executive presence. You will act as a trusted advisor to client leaders, guide strategic conversations around digital transformation, and champion Nagarro’s capabilities to accelerate client success. Key responsibilities:
Executive Relationship Leadership
Establish and nurture long-term, executive-level relationships with client stakeholders across business and technology units.
Serve as a strategic partner who deeply understands client priorities, organizational dynamics, and transformation agendas.
Strategic Growth Ownership
Own account growth strategy, identifying and driving upsell and cross-sell opportunities across service lines.
Partner with internal sales, delivery, and solution experts to shape and execute account plans that expand Nagarro’s presence.
Influence strategic decision-making that impacts revenue growth and client portfolio expansion.
Strategic Advisory & Digital Enablement
Lead high-level discussions on digital transformation, cloud modernization, and AI/GenAI adoption.
Bring thought leadership, innovative ideas, and market insights to help clients evolve their technology and business strategies.
Proposal & Deal Leadership
Oversee the creation of compelling proposals, value propositions, and executive presentations.
Ensure solutions and commercial models are aligned with client needs and Nagarro’s strategic positioning.
Delivery Oversight & Client Success
Collaborate closely with delivery directors to ensure exceptional execution across all engagements.
Anticipate risks, remove obstacles, and ensure sustained client satisfaction and long-term partnership success.
Business Performance & Governance
Track and report on account health, revenue performance, pipeline development, and client feedback.
Provide regular executive updates and guide internal teams based on performance metrics and client insights.
Drive governance rhythms, QBRs, and strategic account reviews.
Qualifications
15+ years of experience in client partnership, account management, or consulting within technology, digital services, or enterprise IT.
Proven track record of managing large enterprise accounts and driving multi-million-dollar revenue growth.
Strong executive presence and the ability to influence senior client stakeholders.
Deep understanding of digital transformation, cloud technologies, and emerging technologies including AI/GenAI.
Exceptional communication, negotiation, and relationship leadership skills.
Experience building cross-functional strategies and leading multidisciplinary teams.
