Job description
Company Description
OFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24⁄7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks. Offering global business accounts, payments to 180 countries in 30+ currencies and currency risk management solutions to simplify global payments. OFX further enhances business operations by providing corporate cards with spend management, bill payments, vendor management, and integrations with popular accounting and HRIS software, to help achieve better business solutions so accounting firms and businesses thrive.
Headquartered in Sydney, Australia, with offices globally, in the United States, Canada, United Kingdom, Ireland, New Zealand, Singapore and Hong Kong. OFX has been a trusted innovator in global money movement for over 25 years.
Job Description
This customer-focused role sits with the OFX Client Due Diligence team as a specialist function assisting OFX global client-handling teams by performing initial KYC assessments and screening for new-to-OFX clients, ensuring smooth transition between online registration and full verification, and by performing ongoing due diligence for existing clients.
This is a hybrid role based in our London office – enjoy the flexibility of working both in-office and from home.
What you’ll do:
- Conduct ongoing due diligence for Private and Corporate clients, focusing on post-activation monitoring activities.
- Perform sanctions screening, high-risk jurisdiction reviews, and periodic refreshes to ensure continued compliance with regulatory obligations.
- Execute retroactive Enhanced Due Diligence (EDD) where required, ensuring OFX maintains a robust understanding of client risk profiles and payment behaviours.
- Investigate and respond to fraud alerts and suspicious activity, escalating cases in line with internal procedures and contributing to client protection efforts.
- Review and approve alerts generated by client screening, payment screening, and fraud monitoring systems, ensuring timely and accurate resolution.
- Collaborate with internal stakeholders to assess and mitigate financial crime risks across the client base, both corporate and consumer.
- Communicate with clients primarily via email, with occasional phone contact, to support monitoring activities and resolve queries related to due diligence or fraud investigations.
- Support the development and delivery of OFX’s strategic, business, and operational plans through active collaboration and knowledge sharing.
- Aid the day-to-day processing of client documentation and queries.
- Undertake other duties as required that align with the responsibilities of the role and the evolving needs of the Financial Crime and Compliance functions.
Qualifications
What you bring:
- Previous customer service experience favourable
- Excellent interpersonal and communication skills
- Ability to build effective relationships and work collaboratively
- Integrity, reliability and a good work ethic
- Efficiency, and exceptional time management skills
- Commitment to providing outstanding service
- Strong attention to detail and ability to perform multiple tasks
- Team oriented with the ability to work unsupervised
- Intermediate skill levels of Microsoft Outlook, Word & Excel
Additional Information
We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.
We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We’re curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.
- Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
- Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
- Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
- Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
- Benefits that mean something. We offer a range of fantastic benefits, including health insurance, primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you’ll feel well-supported at OFX.
- A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.
#LI-Hybrid
At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at [email protected].
We encourage you to apply if this role aligns with your career aspirations.
